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Showroom Operations Specialist

2 months ago

Huntersville, North Carolina, United States Mitutoyo America Full time
Position Overview

In this role, you will be responsible for enhancing sales and optimizing the utilization of Mitutoyo America products through various activities including product demonstrations, training sessions, and addressing technical inquiries. You will also oversee product inventory and ensure the functionality of metrology center equipment.

Accommodations Statement

To succeed in this position, an individual must be capable of performing each essential duty effectively. Reasonable accommodations may be provided to enable qualified individuals with disabilities to fulfill the essential job functions.

Key Responsibilities:

1. Assist clients and Mitutoyo America staff with product applications, troubleshooting, and tailored product suggestions.

2. Develop and implement training programs on both new and existing products for clients and Mitutoyo America personnel as directed by the regional manager.

3. Conduct product demonstrations and respond to technical inquiries from clients and Mitutoyo America staff.

4. Provide telephone technical support to clients and Mitutoyo America personnel, documenting and reporting support activities as necessary.

5. Maintain communication with various Mitutoyo America departments to stay updated on new products and advancements in existing offerings.

6. Organize and maintain reference libraries of product operation manuals, assisting clients and Mitutoyo America personnel in obtaining necessary reference materials.

7. Conduct and manage product inventories.

8. Ensure that metrology center products are functional and up-to-date.

9. Collaborate with sales personnel to date and rotate products annually, promoting the sale of outdated items.

10. Uphold the appearance and cleanliness of the facility.

11. Prepare and submit required reports promptly.

12. Participate in Mitutoyo America and distributor trade shows.

13. Attend regional meetings and engage in sales training and product knowledge sessions as required.

14. Organize and conduct showroom open houses, seminars, and workshops.

15. Assist with sales calls as necessary.

Essential Skills:

1. Strong oral and written communication skills.

2. High quality and quantity of work.

3. Effective problem-solving abilities.

4. Customer-focused interpersonal skills.

5. In-depth job knowledge.

6. Self-motivated and proactive.

Why Mitutoyo?
Mitutoyo America Corporation is a leader in precision measuring tools and instruments, playing a vital role in delivering cutting-edge measurement solutions to manufacturing companies across North America. We are the sole full-line provider of Metrology solutions in North America capable of addressing every measurement challenge faced by our clients. Our benefits include:
  • Competitive salary range of $55k - $60k
  • A minimum of 17 days of paid time off plus at least 10 paid holidays annually
  • End-of-year shutdown period
  • Comprehensive medical, dental, vision, and life insurance
  • Short-term and long-term disability, along with an Employee Assistance Program
  • 401(k) plan with company matching
  • Tuition reimbursement
  • Service recognition programs
  • Company vacation house in Florida
Supervisory Responsibilities: This position does not have supervisory responsibilities.

Work Environment: Office environment and showroom floor.

Physical Requirements: The individual in this role must occasionally move within the office to access file cabinets and office machinery, and may need to lift, carry, and move items weighing up to 50 lbs. Use of hand trucks and reach lifts may be required.

Additional Qualifications: Forklift certification is required.

Position Type and Expected Hours: This is a full-time position with expected hours from Monday to Friday, 8:30 AM to 5:00 PM.

Travel Requirements: Up to 25% travel may be necessary, with an average of up to 5 hours of driving at one time.

Required Education and Experience: A two-year degree or equivalent education, along with specialized training and three years of relevant experience.

Other Duties: This job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee. Duties and responsibilities may change at any time with or without notice.

Reports to: Regional Sales Manager

Equal Opportunity Employer: Mitutoyo America Corporation is an Equal Opportunity Employer, committed to hiring individuals with disabilities and protected veterans.