Front Office Representative

5 days ago


Novi, Michigan, United States Center for Orthopedic and Research Excel Full time
Job Summary

We are seeking a highly skilled and detail-oriented Front Office Representative to join our team at the Center for Orthopedic and Research Excel. As a key member of our front office staff, you will be responsible for providing exceptional patient service, managing patient records, and ensuring seamless communication between patients, physicians, and staff.

Key Responsibilities
  • Patient Registration: Accurately register patients, obtain demographic and insurance information, and complete necessary paperwork.
  • Financial Management: Collect co-payments, co-insurances, and past-due account balances, and establish payment plans as needed.
  • Insurance Verification: Verify patient insurance coverage, notify patients of network insurance coverage issues, and obtain necessary authorizations and referrals.
  • Scheduling: Schedule follow-up appointments, review patient insurance coverage, and notify patients of any service requirements.
  • Communication: Communicate effectively with patients, physicians, and staff, and maintain a secure and accurate cash drawer.
  • Confidentiality: Maintain the strictest patient confidentiality and adhere to HIPAA guidelines.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: Minimum of one – two years of patient registration experience in a medical office or healthcare setting.
  • Skills: Excellent communication and interpersonal skills, knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
  • Preferred Qualifications: Bilingual (English/Spanish) strongly preferred, previous experience in collecting money.
What We Offer
  • Competitive Compensation: Competitive hourly rate and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development within our organization.
  • Collaborative Environment: Collaborative and supportive work environment.


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