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Guest Services Representative

2 months ago

Novi, Michigan, United States Driftwood Hospitality Management Full time

Position: Front Desk Agent (Availability for 7a-3p AND 3P-11P)

Company Overview:

Driftwood Hospitality Management fosters a culture that encourages our team members to take initiative, be proactive, and contribute to the success of our properties through clear strategies and objectives. We are recognized for our comprehensive approach to hospitality services, all centered around exceptional client service. Our workforce comprises the finest talent in the hospitality sector, ensuring excellence at every level.

Role Overview:

As a Front Desk Agent, you will be the first point of contact for our guests, embodying a natural enthusiasm for providing outstanding service.

Key Responsibilities:

  • Welcome and assist guests both in person and via phone.
  • Handle check-ins and check-outs efficiently using computer systems.
  • Manage cash and credit card transactions with accuracy and confidence.
  • Address and resolve guest inquiries and concerns promptly.

Qualifications:

To excel in this role, you should possess excellent English communication skills, both written and verbal. Proficiency in using computers and various software applications is essential. This position requires continuous movement and standing, with occasional lifting of items up to 20 pounds.

Employee Benefits:

  • 401(k) Plan
  • Dental Insurance
  • Disability Insurance
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Vision Insurance
  • Room Discounts
  • Employee Food and Beverage Discounts

Diversity Commitment:

Driftwood Hospitality Management is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer, and qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.