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Guest Services Representative

2 months ago

Novi, Michigan, United States Driftwood Hospitality Management Full time

Position: Front Desk Agent (Shifts Available: 7a-3p and 3p-11p)

At Driftwood Hospitality Management, we foster a culture that encourages our team members to take initiative and actively contribute to the success of our properties through clear strategies and objectives. Our reputation is built on a fully integrated approach to hospitality services, all centered around exceptional client service. Our workforce consists of the finest talent in the hospitality sector, ensuring excellence at every level.

Role Overview

As a Front Desk Agent, your primary responsibility will be to create a welcoming atmosphere for our guests, showcasing a genuine passion for outstanding service.

Key Responsibilities:

  • Deliver a warm welcome and assist guests both in person and via phone.
  • Efficiently manage check-ins and check-outs using computer systems.
  • Handle cash and credit transactions with accuracy and confidence.
  • Address and resolve guest inquiries and concerns promptly.

Qualifications:

To excel in this position, you should possess excellent communication skills in English, with the ability to read, write, and speak fluently. Proficiency in using computers and various software applications is essential. This role requires physical stamina, including continuous movement and the ability to lift or move items weighing up to 20 pounds.

Employee Benefits:

  • 401(k) plan
  • Dental and health insurance
  • Disability and life insurance
  • Flexible spending accounts
  • Paid time off
  • Vision insurance
  • Discounts on rooms and food and beverage

Diversity Commitment:

Driftwood Hospitality Management is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer, and we encourage applications from all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.