Guest Services Representative
1 week ago
Position: Front Desk Agent (Shifts Available: 7a-3p and 3p-11p)
Company Overview:
At Driftwood Hospitality Management, we foster a culture that encourages our team members to take initiative and actively contribute to the success of our properties through clear strategies and objectives. We are recognized for our comprehensive approach to hospitality services, ensuring exceptional client service at every level.
Role Overview:
As a Front Desk Agent, you will be the first point of contact for our guests, embodying a genuine passion for delivering outstanding service.
Key Responsibilities:
- Provide a warm welcome and assist guests both in person and over the phone.
- Address and resolve guest inquiries and concerns with professionalism.
- Efficiently manage check-in and check-out processes using computer systems.
- Handle cash and credit transactions with accuracy and confidence.
Essential Qualifications:
To excel in this position, you should possess excellent communication skills in English, both written and verbal. Proficiency in using computers and various software applications is required. The role involves continuous movement and standing, with occasional lifting of items up to 20 pounds.
Employee Benefits:
- 401(k) plan
- Dental and health insurance
- Disability and life insurance
- Flexible spending accounts
- Paid time off
- Vision insurance
- Discounts on rooms and food & beverage
Diversity Commitment:
Driftwood Hospitality Management is dedicated to creating a diverse and inclusive workplace. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
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