Patient Services Representative Float

1 week ago


Camden, New Jersey, United States Jefferson Health Full time

Position Overview
The Patient Services Associate (PSA) I plays a crucial role in enhancing the patient and customer experience by professionally managing the arrival and departure processes associated with visits to the healthcare facility.

Key Responsibilities
Primarily stationed at the front desk of an outpatient clinic, the PSA I is responsible for verifying insurance, referrals, and patient demographic details.

This role supports the delivery of an exceptional patient experience by emphasizing prompt and courteous treatment of all patients and visitors, ensuring an efficient flow to examination rooms.

Essential Duties
- Interacts with co-workers, visitors, and other staff in alignment with the core values of Jefferson Health.
- Manages check-in and check-out processes, point of service activities, and scheduling of patient appointments using EPIC.
- Greets and engages with patients and visitors in a professional manner, whether in person or over the phone.
- Maintains an efficient practice flow and escalates any patient or provider concerns as necessary.
- Adheres to HIPAA privacy and security standards, ensuring compliance with all relevant federal, state, and local regulations.

Qualifications
- High School Diploma or equivalent is required.
- Previous experience in customer service or patient-facing roles in healthcare is preferred.

Conditions of Employment
Covid Vaccination is mandatory for employment at Jefferson for individuals working in clinical settings.

About Jefferson Health
Jefferson Health is a nationally recognized healthcare provider, dedicated to delivering high-quality, compassionate clinical care. With a commitment to community health and education, Jefferson serves millions of patients annually across numerous facilities.

As an institution, Jefferson is committed to equal opportunities in education and employment for all individuals, regardless of their background or status.



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