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Patient Services Representative Float
2 months ago
Position Overview
The Patient Services Associate (PSA) I plays a vital role in enhancing the patient experience by professionally managing arrival and departure processes related to visits within the healthcare facility.
Key Responsibilities
Operating primarily at the front desk of an outpatient facility, the PSA I is responsible for verifying insurance details, referrals, and patient demographic information.
This role supports the delivery of exceptional service by emphasizing prompt and courteous interactions with all patients and visitors, ensuring a smooth flow of individuals to examination areas.
Essential Duties
- Conduct check-in and check-out procedures, manage point-of-service activities, and schedule patient appointments using EPIC.
- Greet and engage with patients and visitors in a professional manner, whether in person or over the phone.
- Maintain an efficient operational flow and escalate any patient or provider concerns as necessary.
- Adhere to HIPAA privacy and security regulations, ensuring compliance with all relevant federal, state, and local standards.
- Perform additional duties as assigned.
Qualifications
- High School Diploma or equivalent is required.
- Experience in customer service or patient-facing roles in healthcare is preferred.
Conditions of Employment
Covid Vaccination is mandatory for employment at Jefferson for individuals working within clinical settings.
About Jefferson
Jefferson is a nationally recognized institution located in the greater Philadelphia region, dedicated to transforming healthcare and education to deliver unparalleled value. With over 65,000 employees, Jefferson is committed to providing high-quality, compassionate clinical care, enhancing community health, and fostering the next generation of professional leaders.
Jefferson Health is one of the top-ranked not-for-profit healthcare systems in the nation, serving patients through numerous encounters annually across multiple hospital campuses and outpatient locations.
Jefferson is an equal opportunity employer, committed to providing fair educational and employment opportunities for all individuals.
