Patient Services Associate Float Specialist

4 days ago


Camden, New Jersey, United States Jefferson Health Full time

About the Role

The Patient Services Associate Float Specialist plays a vital role in enhancing the patient experience by providing exceptional customer service and support at the front desk of our outpatient practice. This position is responsible for verifying patient information, processing arrival and departure activities, and ensuring a smooth flow of patients to examination rooms.

Key Responsibilities

  • Verify patient insurance, referrals, and demographic information
  • Process check-in and check-out activities, as well as scheduling of patient appointments via our electronic health record system
  • Interact with patients, visitors, and staff in a professional and courteous manner
  • Maintain an efficient flow of patients and escalate concerns as necessary
  • Adhere to HIPAA privacy and security requirements, as well as all applicable federal, state, and local regulatory standards

Requirements

  • High School Diploma or equivalent required
  • Customer service and/or patient-facing healthcare experience preferred

Jefferson Health Values

At Jefferson Health, we are committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability, or any other protected group or status.



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