Account Representative
2 weeks ago
We are seeking a highly skilled and detail-oriented Account Representative to join our team at the University of Southern California. As an Account Representative, you will play a critical role in providing administrative support to our Consolidated Billing Office (CBO). Your primary responsibilities will include data entry, research, and project support in assigned units, ensuring smooth operational flow and optimum customer satisfaction.
Key Responsibilities:- Collect and audit patient charge slips and reports, obtaining missing information as needed.
- Assign CPT-4 and ICD-9CM codes to medical services and diagnoses, entering charge data into our billing system and verifying accuracy.
- Mail insurance claims and patient statements, preparing attachments as necessary.
- Generate routine computer reports and printouts, reviewing and correcting minor claim errors.
- Maintain files on all documentation, including charge slips, Explanations of Benefits, and client or patient information.
- Verify insurance eligibility for assigned clinics, registering patients into our data system as needed.
- Assist the department with insurance-related projects for revenue collections.
- Review missing charges, contacting department or providers to obtain missing information.
- Review Explanations of Benefits from third-party payors, determining if payment was made correctly and if denials can be re-billed.
- Prepare and reconcile payment batches accurately, correcting errors or problems.
- Provide assistance and guidance to the billing staff in resolving payment-related issues.
- High school diploma or equivalent required.
- 2-3 years of experience in medical billing, coding, and charge entry.
- Working knowledge of CPT, ICD-9, and ICD-10.
- Experience with computerized billing systems, computer peripheral equipment, fax, personal computer, photocopier, and scanning.
- Knowledge of compliance, cost reimbursement, and insurance negotiating procedures.
- Ability to maintain confidentiality of sensitive information, recognize, evaluate, solve problems, and correct errors.
- Excellent verbal and written communication skills.
- Ability to multi-task in a fast-paced environment, prioritize projects, and work independently with attention to detail.
- Working knowledge of Medicare, Medi-Cal/Caid, HMO, PPO, Commercial, and Private Pay.
The hourly rate range for this position is $34.18. When extending an offer of employment, the University of Southern California considers factors such as the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
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