Hotel Front Office Supervisor

1 week ago


Conyers, Georgia, United States AVID Hotel Conyers Full time
Job Overview

We are looking for a dynamic and customer-oriented Hotel Front Office Supervisor to join our team at AVID Hotel Conyers. This is a full-time position that requires a proactive and goal-driven individual who thrives in a collaborative environment. The Front Office Supervisor plays a crucial role in delivering exceptional service to guests before and during their stay, while also optimizing room revenue and occupancy rates.

Key Responsibilities:

  • Oversee front office operations, ensuring effective room merchandising and adherence to pricing strategies to achieve revenue targets.
  • Maintain compliance with corporate policies and procedures across all Front Office systems and controls.
  • Foster open communication with all internal departments to enhance operational efficiency.
  • Ensure appropriate staffing levels are maintained, adjusting schedules according to occupancy trends.
  • Be knowledgeable about and able to instruct staff on fire, life, and safety protocols.
  • Promote a culture focused on profitability, guest satisfaction, and employee engagement.
  • Implement and evaluate guest service initiatives and VIP programs.
  • Address guest complaints and incidents effectively, maintaining communication with management.
  • Utilize guests' names in all interactions to personalize service.
  • Possess comprehensive knowledge of hotel services, operational hours, and local attractions.
  • Provide guests with information regarding hotel policies, services, and amenities.
  • Assist guests with inquiries about the local area, including directions and dining options.
  • Handle walk-in customer reservations and inquiries.
  • Manage reservation entries and modifications in the system.
  • Process guest payments and manage account adjustments.
  • Coordinate with housekeeping regarding room status and availability.
  • Respond to guest requests and resolve complaints promptly.
  • Operate the hotel switchboard and maintain cleanliness at the front desk.
  • Keep daily logs and balance cash drawers at the end of shifts.

Qualifications:

1-2 years of experience in front desk operations at a select-service hotel is preferred. A minimum of one year in a supervisory role is also desirable.

Language Proficiency: Ability to read and understand instructions, write professional correspondence, and effectively communicate in one-on-one and small group settings.

Technical Skills: Proficient in OnQ PMS, Opera, or Fosse systems, with strong skills in Word and Excel. Capable of coaching and training team members.

Job Type: Full-time

Education Requirements:

  • High school diploma or equivalent.
  • IHG Certification is a plus; knowledge of Opera PMS is required.


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