Hotel Front Office Supervisor
1 week ago
We are looking for a dynamic and customer-oriented Hotel Front Office Supervisor to join our team at AVID Hotel Conyers. This is a full-time position that requires a proactive and goal-driven individual who thrives in a collaborative environment. The Front Office Supervisor plays a crucial role in delivering exceptional service to guests before and during their stay, while also optimizing room revenue and occupancy rates.
Key Responsibilities:
- Oversee front office operations, ensuring effective room merchandising and adherence to pricing strategies to achieve revenue targets.
- Maintain compliance with corporate policies and procedures across all Front Office systems and controls.
- Foster open communication with all internal departments to enhance operational efficiency.
- Ensure appropriate staffing levels are maintained, adjusting schedules according to occupancy trends.
- Be knowledgeable about and able to instruct staff on fire, life, and safety protocols.
- Promote a culture focused on profitability, guest satisfaction, and employee engagement.
- Implement and evaluate guest service initiatives and VIP programs.
- Address guest complaints and incidents effectively, maintaining communication with management.
- Utilize guests' names in all interactions to personalize service.
- Possess comprehensive knowledge of hotel services, operational hours, and local attractions.
- Provide guests with information regarding hotel policies, services, and amenities.
- Assist guests with inquiries about the local area, including directions and dining options.
- Handle walk-in customer reservations and inquiries.
- Manage reservation entries and modifications in the system.
- Process guest payments and manage account adjustments.
- Coordinate with housekeeping regarding room status and availability.
- Respond to guest requests and resolve complaints promptly.
- Operate the hotel switchboard and maintain cleanliness at the front desk.
- Keep daily logs and balance cash drawers at the end of shifts.
Qualifications:
1-2 years of experience in front desk operations at a select-service hotel is preferred. A minimum of one year in a supervisory role is also desirable.
Language Proficiency: Ability to read and understand instructions, write professional correspondence, and effectively communicate in one-on-one and small group settings.
Technical Skills: Proficient in OnQ PMS, Opera, or Fosse systems, with strong skills in Word and Excel. Capable of coaching and training team members.
Job Type: Full-time
Education Requirements:
- High school diploma or equivalent.
- IHG Certification is a plus; knowledge of Opera PMS is required.
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