Night Auditor at AVID Hotel Conyers

1 week ago


Conyers, Georgia, United States AVID Hotel Conyers Full time
Position Overview

At AVID Hotel Conyers, we pride ourselves on delivering an exceptional experience from the moment our guests arrive. As a Night Auditor, you will be the first point of contact for our guests during the evening hours, ensuring a seamless and welcoming atmosphere.

Key Responsibilities

  • Provide a warm and friendly welcome to all guests, setting the tone for their stay.
  • Recognize and acknowledge returning guests and loyalty program members, enhancing their experience.
  • Manage guest reservations and inquiries, while promoting additional services to enhance their stay.
  • Process financial transactions accurately, including cash and credit operations.
  • Facilitate smooth check-in and check-out procedures, ensuring all necessary documentation is completed.
  • Anticipate guest needs by recording preferences and addressing requests promptly.
  • Serve as a reliable resource for guests, assisting with any concerns or questions that may arise.
  • Adhere to safety protocols, reporting any incidents and utilizing required safety equipment.
  • Maintain a professional appearance and act as a brand ambassador for AVID Hotel Conyers.
  • Stay informed about daily events and activities to assist guests effectively.
  • Support colleagues with additional tasks as needed to ensure a cohesive team environment.

Qualifications

  • Strong communication skills to effectively engage with guests and address their needs.
  • Problem-solving abilities to turn challenges into positive experiences for guests.
  • Fluency in the local language; additional language skills are a plus.
  • Proficient in reading, writing, basic mathematics, and computer usage.
  • Willingness to work flexible hours, including nights, weekends, and holidays.
  • A high school diploma is required; a college degree is advantageous but not mandatory.
  • Previous experience in a front desk or customer service role is preferred.
  • Physical capability to lift and move items weighing up to 50 lbs (23 kg), including bending and kneeling.

Our Commitment

At AVID Hotel Conyers, we are dedicated to providing True Hospitality. Our core values emphasize genuine connections with guests, confidence in our service, attentive listening, and responsive actions to meet guest needs.

We offer competitive compensation and benefits, including uniforms, room discounts, and comprehensive training programs. Become part of a supportive team that values collaboration, integrity, and diverse perspectives.



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