Nighttime Front Desk Coordinator

1 week ago


Conyers, Georgia, United States AVID Hotel Conyers Full time
Job Overview

At AVID Hotel Conyers, we pride ourselves on delivering an exceptional experience from the moment our guests arrive. As a Front Desk Night Audit, you will be the cornerstone of our hospitality, ensuring that every guest feels welcomed and valued. Your role is crucial in managing guest interactions, facilitating transactions, and providing local insights to enhance their stay.

Key Responsibilities

  • Provide a warm and inviting welcome to all guests, setting the tone for a memorable experience.
  • Recognize and acknowledge returning guests and loyalty program members, whether in person or via phone.
  • Manage guest reservations, promote additional services, and inform guests about opportunities to enhance their visit.
  • Process cash and credit transactions accurately and efficiently.
  • Ensure a smooth check-in and check-out process, including verifying identification and distributing room keys.
  • Anticipate and fulfill guest needs by keeping track of their preferences and addressing their inquiries and concerns.
  • Act as a reliable resource for guests, assisting with billing inquiries and providing local information as needed.
  • Adhere to safety protocols, reporting any incidents and utilizing protective equipment as required.
  • Maintain a professional appearance and represent the brand with pride.
  • Stay informed about daily events and activities to assist guests effectively.
  • Support colleagues with additional tasks as necessary.

Qualifications

  • Strong communication skills to engage with guests and address their needs effectively.
  • Problem-solving abilities to turn challenges into positive experiences for guests.
  • Fluency in the local language; additional language skills are a plus.
  • Proficient in reading, writing, basic mathematics, and computer usage.
  • Willingness to work flexible hours, including nights, weekends, and holidays.
  • A high school diploma is required; further education is an advantage.
  • Previous experience in a front desk or guest service role is preferred.
  • Physical capability to lift and move items weighing up to 50 lbs (23 kg), which may involve bending and kneeling.

Our Commitment

At AVID Hotel Conyers, we are dedicated to providing True Hospitality every day. Our team embodies core service values that foster genuine connections with our guests:

  • True Attitude: Caring for others and striving to make a positive impact.
  • True Confidence: Possessing the knowledge and skills to support guests throughout their stay.
  • True Listening: Attentively understanding guest needs and responding appropriately.
  • True Responsiveness: Timely and considerate service to fulfill guest requirements.

We believe in creating remarkable experiences and valuing the unique contributions of each team member. Your dedication to detail and commitment to excellence will help us achieve our mission of outstanding hospitality.

What We Offer

We recognize and reward your hard work with competitive compensation and benefits, including uniforms, generous room discounts, and comprehensive training programs.



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