Nighttime Front Desk Coordinator

1 week ago


Conyers, Georgia, United States AVID Hotel Conyers Full time
Position Overview

At AVID Hotel Conyers, we believe that every guest's arrival marks the beginning of an exceptional journey. As a Night Audit Front Desk Agent, you will be the key figure in ensuring that our guests experience a seamless and enjoyable stay. Your role is not just about managing transactions; it's about crafting a welcoming environment that makes every guest feel at home.

Key Responsibilities


  • Provide a warm and inviting welcome to guests, setting the tone for their stay.
  • Recognize and greet returning guests and loyalty program members, whether in person or via phone.
  • Manage guest reservations, including upselling services and sharing information to enhance their experience.
  • Process cash and credit transactions efficiently and accurately.
  • Ensure a smooth check-in and check-out process, handling identification, issuing room keys, and managing safety deposit boxes.
  • Anticipate guest needs by recording preferences and addressing requests, inquiries, and concerns promptly.
  • Act as a reliable point of contact for guests, assisting with billing issues and providing local insights when needed.
  • Adhere to safety protocols, reporting incidents and utilizing necessary protective equipment.
  • Maintain a professional appearance and represent the brand with pride.
  • Stay informed about daily events and activities to assist guests effectively.
  • Assist colleagues with additional tasks as required.

Qualifications


  • Strong communication skills to engage with guests and address their needs.
  • Problem-solving abilities to transform challenges into positive experiences for guests.
  • Fluency in the local language; additional language skills are a plus.
  • Proficient in reading, writing, basic mathematics, and computer usage.
  • Flexibility to work night shifts, weekends, and holidays as necessary.
  • A high school diploma is required; a college degree is advantageous but not mandatory.
  • Prior experience in a front desk or guest service role is preferred.
  • Physical capability to lift and move items weighing up to 50 lbs (23 kg), including bending and kneeling.

Our Commitment

At AVID Hotel Conyers, we are dedicated to providing exceptional hospitality. Our core values revolve around creating genuine connections with our guests and delivering outstanding service. We believe in the importance of:

  • True Attitude: Demonstrating care and a desire to positively impact our guests' experiences.
  • True Confidence: Possessing the knowledge and skills to perform your role effectively, instilling trust in our guests.
  • True Listening: Attentively understanding guests' needs and responding appropriately.
  • True Responsiveness: Delivering timely and caring assistance to guests.

We offer competitive compensation and benefits, including uniforms, room discounts, and comprehensive training programs. Our team thrives on collaboration, trust, and the appreciation of diverse perspectives, all while focusing on enhancing guest experiences.



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