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Front Office Manager

2 months ago

Baltimore Maryland, United States Marriott Baltimore Inner Harbor Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Marriott Baltimore Inner Harbor. As a key member of our hotel's leadership team, you will be responsible for ensuring exceptional guest service standards and driving revenue growth through effective management of the front office operations.

Key Responsibilities
  • Manage and supervise front office staff to ensure seamless guest registration, check-in, and check-out processes.
  • Develop and implement strategies to increase guest satisfaction and loyalty through proactive monitoring of guest feedback and comments.
  • Collaborate with other hotel departments to ensure seamless communication and coordination of guest services.
  • Monitor and maintain front office systems and equipment to ensure optimal performance and efficiency.
  • Develop and implement controls for expense management and labor costs.
  • Interview, hire, train, and develop front office staff to ensure they have the necessary skills and knowledge to provide exceptional guest service.
  • Ensure compliance with hotel policies and procedures, as well as brand standards and quality standards.
Requirements
  • Minimum of 2 years of front office experience, preferably in a leadership role.
  • High school diploma or equivalent required, bachelor's degree preferred.
  • Proficient with property management systems (PMS) and other hotel software.
  • Advanced knowledge of brand's reward program and loyalty initiatives.
  • Excellent communication and interpersonal skills, with the ability to effectively deal with internal and external customers.
  • Ability to work in a fast-paced environment and make sound business decisions quickly.
Benefits

Marriott Baltimore Inner Harbor offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) savings plan with matching funds. We also offer a range of employee discounts and perks, including hotel room discounts and pet insurance.

We are an equal opportunity employer and welcome applications from qualified candidates who share our commitment to exceptional guest service and revenue growth.