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Tax Office Manager

1 month ago

Baltimore, Maryland, United States H&R Block Full time
Job Title: Associate Team Leader

We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As an Associate Team Leader, you will play a critical role in supporting the Multi-Unit Team Leader and serving as the onsite point of contact for tax office associates and clients.

Key Responsibilities:
  • Support the Multi-Unit Team Leader in ensuring quality and consistent execution of Service Standards and client service experience.
  • Execute and hold tax office associates accountable to Service Standards execution and client service experience.
  • Serve as the point of contact for onsite escalated client service concerns.
  • Ensure clients are scheduled properly and conflicts are resolved.
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
  • Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines.
Requirements:
  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficient with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Positive attitude.
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs.
About H&R Block:

H&R Block is a global leader in tax preparation and financial services. We are committed to providing help and inspiring confidence in our clients, associates, and communities everywhere. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results.

We believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong. We are an equal opportunity employer and welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.