Front Desk Representative

2 weeks ago

Santa Clarita, California, United States Holiday Inn Express Valencia Full time

Job Summary

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Key Responsibilities

  • Welcome guests in a friendly, prompt and professional manner.
  • Register guests, issue room keys, provide information on hotel services and room location, and respond to guest inquiries in a courteous and efficient manner.
  • Upsell rooms whenever possible to maximize hotel revenue.
  • Process all cash and credit card transactions accurately and in accordance with established procedures.
  • Issue, control and release guest safe-deposit boxes.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Respond to guest complaints in a professional and courteous manner, making appropriate service recovery gestures to ensure total guest satisfaction.

Requirements

  • 1-2 years of customer service experience.
  • Ability to stand for 8 hours.
  • Basic knowledge of computers and software, including the ability to use hotel management systems.

Benefits and Perks

  • Excellent benefits package, including medical, dental, life, PTO, and 401k with company match for full-time associates.
  • Travel discount program.
  • Opportunity to grow and advance within the company.

About Holiday Inn Express Valencia

Holiday Inn Express Valencia is a fully integrated property ownership, management, and development company with a family-driven culture that is the backbone of our company.

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