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Front Desk Representative

2 months ago

Santa Monica, California, United States Crescent Services Full time
Job Summary

Crescent Services is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and promoting hotel services and facilities to maximize room occupancy.

Key Responsibilities
  • Guest Registration: Greet guests, complete the registration process, and ensure accurate and efficient inputting and retrieving of guest information.
  • Check-Out Process: Assist guests with check-out, ensuring rooms and services are correctly accounted for, and process payments in a timely and friendly manner.
  • Product Knowledge: Demonstrate a thorough knowledge of hotel information, including room categories, rates, packages, promotions, and local area attractions.
  • Upselling and Cross-Selling: Use up-selling techniques to promote hotel services and facilities, and maximize room occupancy.
  • Guest Inquiries and Complaints: Respond to guest inquiries and requests, resolve issues in a timely and friendly manner, and field guest complaints, conducting research and resolving and negotiating solutions for guest satisfaction.
  • Communication: Receive, input, retrieve, and relay messages to guests, and ensure effective communication with colleagues and management.
Requirements

To be successful as a Front Desk Agent, you will need to possess excellent communication and interpersonal skills, a strong attention to detail, and the ability to work in a fast-paced environment. You will also need to be proficient in using hotel software and systems, and have a thorough knowledge of hotel policies and procedures.