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Front Desk Representative

2 months ago

Santa Cruz, California, United States Pyramid Global Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hotel Paradox, a part of Pyramid Global Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless stay experience.

Key Responsibilities
  • Greet and register guests, providing prompt and courteous service
  • Process guest transactions, including room assignments, payments, and cancellations
  • Respond to guest inquiries and resolve issues in a professional and timely manner
  • Maintain accurate records and reports, including guest information and hotel operations
  • Collaborate with other departments to ensure seamless guest experience
Requirements
  • High school diploma or equivalent required
  • No prior experience necessary, but prior hospitality experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic mathematical skills and ability to use a calculator
What We Offer

As a Front Desk Agent with Pyramid Global Hospitality, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our company values a supportive and inclusive work environment, and we are committed to providing ongoing training and development opportunities to help our employees succeed.

Apply now to join our team and become a part of a dynamic and customer-focused organization