Front Desk Representative

3 days ago


Santa Rosa, California, United States Aimbridge Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the AC Hotel Santa Rosa Downtown. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.

Key Responsibilities:
  • Register guests and handle check-ins and check-outs in a friendly and efficient manner
  • Provide information and assistance to guests regarding hotel services, facilities, and local attractions
  • Handle guest inquiries and resolve any issues or concerns in a professional and courteous manner
  • Operate the front desk computer system and maintain accurate records
  • Participate in the creation of an enjoyable work environment and contribute to the overall success of the hotel
Requirements:
  • High school diploma or equivalent required; college coursework in a related field helpful
  • Experience in a hotel or related field preferred
  • Positive and upbeat personality with a desire to deliver outstanding customer service
  • Ability to multi-task, be detail-oriented, and problem-solve in a fast-paced environment
  • Effective communication and interpersonal skills
What We Offer:
  • Competitive hourly rate: $16.00-$21.52 per hour
  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan

Aimbridge Hospitality is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and guests.



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