Front Desk Representative
3 days ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the AC Hotel Santa Rosa Downtown. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.
Key Responsibilities:- Register guests and handle check-ins and check-outs in a friendly and efficient manner
- Provide information and assistance to guests regarding hotel services, facilities, and local attractions
- Handle guest inquiries and resolve any issues or concerns in a professional and courteous manner
- Operate the front desk computer system and maintain accurate records
- Participate in the creation of an enjoyable work environment and contribute to the overall success of the hotel
- High school diploma or equivalent required; college coursework in a related field helpful
- Experience in a hotel or related field preferred
- Positive and upbeat personality with a desire to deliver outstanding customer service
- Ability to multi-task, be detail-oriented, and problem-solve in a fast-paced environment
- Effective communication and interpersonal skills
- Competitive hourly rate: $16.00-$21.52 per hour
- Medical, dental, and vision coverage
- Short-term and long-term disability income
- Term life and AD&D insurance
- Paid time off
- Employee assistance program
- 401(k) retirement plan
Aimbridge Hospitality is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and guests.
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