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Front Desk Representative

2 months ago

Santa Monica, California, United States Crescent Hotels and Resorts Full time
Job Summary

Crescent Hotels and Resorts is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out process, and promoting hotel services and facilities.

Key Responsibilities
  • Guest Registration: Greet guests, complete registration process, and ensure accurate information is entered into the computer system.
  • Check-in and Check-out: Assist guests with check-in and check-out, including room assignments, key distribution, and resolving any issues that may arise.
  • Guest Service: Provide attentive, courteous, and efficient service to all guests, responding to their inquiries and requests in a timely and friendly manner.
  • Upselling and Promotions: Use up-selling techniques to promote hotel services and facilities, maximizing room occupancy and revenue.
  • Problem Resolution: Field guest complaints, conduct research, and resolve issues in a timely and efficient manner, ensuring guest satisfaction.
  • Communication: Receive, input, retrieve, and relay messages to guests, ensuring accurate and timely communication.
Requirements

To be successful as a Front Desk Agent, you will need to possess excellent communication and interpersonal skills, be able to work in a fast-paced environment, and have a strong attention to detail. You will also need to be able to work a variety of shifts, including evenings, weekends, and holidays.

Crescent Hotels and Resorts offers a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.