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Front Desk Representative

2 months ago

Santa Cruz, California, United States J. H. Larson Full time
Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at J. H. Larson. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:
  • Register guests and assign rooms, ensuring a smooth check-in process.
  • Accommodate special requests and provide personalized service to meet the needs of our guests.
  • Assist with pre-registration and blocking of rooms for reservations.
  • Process guest check-outs and ensure accurate room status updates.
  • Coordinate room status updates with the housekeeping department.
  • Process guest requests for maintenance and repair work.
  • Follow established credit checking procedures and maintain accurate records.
  • Provide exceptional customer service and respond to guest inquiries in a timely and professional manner.
  • Work closely with the housekeeping department to ensure a clean and well-maintained front desk area.
Requirements:
  • High School diploma or higher level education.
  • 3 years of hotel front office experience with a minimum of 1 year at the supervisory level.
What We Offer:

As a Front Desk Representative at J. H. Larson, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and contributing to the success of our hotel. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.