Patient Services Coordinator

2 weeks ago


Warwick, Rhode Island, United States Ortho Rhode Island Full time

The Healthcare Front Office Associate plays a crucial role in enhancing daily patient and clinical operations by warmly welcoming, registering, and efficiently checking out patients. This position also involves directing vendors and visitors to the appropriate contacts as necessary. The individual is tasked with optimizing and sustaining daily staffing and clinical services to ensure an exceptional patient experience.

Key Responsibilities:

Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

  • Welcome patients in a timely, courteous, and supportive manner.
  • Accurately and swiftly register and update patients' demographic details.
  • Confirm insurance eligibility and benefits, documenting them appropriately.
  • Collect and document referrals.
  • Ability to assess patient needs and schedule appointments accordingly.
  • Inform patients of co-pays and outstanding balances, collecting payments as required.
  • Process referrals and insurance authorizations when necessary.
  • Perform additional duties as assigned.
Required Qualifications:
  1. High School Diploma or equivalent.
  2. A combination of education, training, and experience that demonstrates the capability to fulfill the responsibilities of the role.
  3. Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint).
Physical Requirements:
  • Position requires mobility, frequent walking, standing, and sitting, along with some bending, stooping, stretching, and occasional lifting of up to 25 lbs.
  • Regular communication and auditory skills are essential.
  • Normal (corrected) vision is required.
  • Coordination and manual dexterity sufficient to operate office equipment are necessary.
Work Environment:

This role is situated in a clerical office environment, routinely utilizing standard office equipment such as computers, telephones, photocopiers, and filing systems.

Position Type/Expected Hours of Work:

This is a part-time position, scheduled Monday through Friday. Shifts will be assigned in advance and may vary between the hours of 7:30 AM to 5:30 PM.

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