Patient Support Specialist

2 weeks ago

Warwick, Rhode Island, United States Ortho Rhode Island Full time
Job Overview

Ortho Rhode Island is a premier collective of skilled professionals dedicated to delivering exceptional value and quality in patient care. Our team is committed to understanding patient needs and providing an outstanding experience, guided by our core principles: honoring our commitments, mutual respect, innovation in orthopedic care, valuing every individual, and community engagement.

The Patient Support Specialist plays a crucial role in managing incoming calls, directing them to the appropriate departments, overseeing patient scheduling, processing referrals, and handling consultation requests.

Key Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Core Competencies

  • Respond promptly to calls with a positive demeanor, ensuring a patient-centered service and a favorable impression of the organization.
  • Accurately schedule appointments and communicate relevant protocols to patients.
  • Manage online and faxed appointment requests efficiently.
  • Register patients accurately and swiftly.
  • Collaborate closely with the eligibility team regarding insurance benefits, deductibles, and referral processes.
  • Effectively triage patients and schedule appointments appropriately.
  • Utilize Centricity, SRS, Phoenix, and AllMeds EMRs for scheduling across multiple offices.
  • Perform additional duties as assigned.

Required Skills

  • Strong communication abilities
  • Customer-focused mindset
  • Ability to multitask effectively
  • Proficient typing skills

Essential Abilities

  • Embrace ORI's mission and vision through friendly, patient-oriented service.
  • Exhibit excellent teamwork, organizational, and communication skills.
  • Follow established processes while seeking opportunities for innovation and improvement.
  • Employ critical thinking and deliberate decision-making skills.
  • Work efficiently in a fast-paced environment while maintaining patience with patients.
  • Prioritize tasks effectively.
  • Provide clear and concise direction to others to enhance efficiency.
  • Communicate effectively with patients, families, and colleagues.

Supervisory Duties

This position does not include supervisory responsibilities.

Work Environment

This role is situated in a clerical office environment, routinely utilizing standard office equipment such as computers, phones, photocopiers, and filing systems. The position is primarily sedentary, with occasional filing tasks required.

Physical Requirements:


• Mobility is required, including frequent walking, standing, and sitting, along with some bending, stooping, stretching, and periodic lifting of up to 50 lbs.


• Regular communication and auditory skills are necessary.


• Normal (corrected) vision is required.


• Coordination and manual dexterity sufficient to operate office equipment are essential.

Position Type/Expected Hours of Work

This is a full-time position, with shifts assigned in advance and varying between the hours of 7:30 am to 5:30 pm.

Travel Requirements

No overnight travel is anticipated for this role.

Required Education and Experience

  • High School Diploma or equivalent
  • A combination of education, training, and experience demonstrating the ability to fulfill the responsibilities of the position.
  • Familiarity with Microsoft Office Suite (Word, Excel, and PowerPoint).

Preferred Qualifications

  • Ability to handle confidential information with discretion.
  • Knowledge of HIPAA regulations.
  • Relevant job experience and understanding of medical terminology.
  • Bilingual in Spanish or Portuguese is a plus.

Ortho RI is an equal opportunity employer committed to fostering diversity, equity, and inclusion throughout the recruitment and employment process.

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