Loss Prevention Specialist

2 weeks ago


Niles, Illinois, United States Burlington Full time

Join our team as a Loss Prevention Specialist and play a vital role in ensuring a secure shopping atmosphere while providing outstanding customer service.

As a Loss Prevention Specialist (LPS), your responsibilities directly influence the safety of the store and enhance the overall shopping experience for our clientele. By demonstrating a commanding presence, understanding theft patterns, and maintaining a positive image of control, your visibility at store entrances, exits, and high-risk zones will help in reducing theft.

Your engagement with customers and team members will reflect our core values, as you offer a confident, friendly, and energetic greeting with every interaction.

Your vigilance, awareness of your surroundings, and dedication to upholding safety and security protocols will be essential as you monitor the entrance throughout your shift, focusing on minimizing opportunities for theft and dishonest activities.

Your confidence, positive demeanor, and expertise in loss prevention strategies will significantly influence behaviors, allowing you to build trust and respect among customers and associates.

You will serve as a crucial partner to store and field leadership by identifying and reporting theft incidents and/or suspicious individuals to your Manager on Duty.

Key Responsibilities:

+ Maintain a professional appearance at all times, adhering to dress standards and utilizing communication devices.

+ Position yourself at the front of the store, remaining alert and aware of your surroundings.

+ Greet every customer entering or exiting the store with a warm smile and a friendly salutation, fostering a sense of security.

+ Create a safe environment and minimize opportunities for theft.

Knowledge and Communication:

+ Master the knowledge of key loss areas and support programs aimed at theft reduction.

+ Effectively communicate theft prevention strategies during store meetings, collaborating with the Manager on Duty.

+ Conduct bag and package inspections on store and corporate associates, ensuring compliance with safety and security standards.

+ Understand your role in maintaining the safety and security of the store and its assets.

Support and Guidance:

+ Assist in training associates on loss prevention programs and procedures.

+ Model safety as a top priority and address any unsafe practices promptly.

Qualifications:

+ 1+ years of experience in customer service, retail, or loss prevention is preferred.

+ Ability to stand and walk for extended periods and visually monitor the store environment.

+ Ability to maintain confidentiality is essential.

+ Ability to analyze and comprehend business trends.

+ Ability to exhibit a positive demeanor, strong posture, and energetic greeting.

+ Ability to thrive in a fast-paced, high-pressure environment with detailed focus and disciplined decision-making.

+ Excellent communication skills with customers and colleagues.

+ Strong leadership skills that foster productive business relationships.

Candidates must be flexible with their schedules, including availability for nights, weekends, and holidays as needed.

If you...

... are passionate about delivering exceptional value to customers;

... take pride in contributing to a team's success;

... are committed to treating colleagues and customers with respect;

... believe in the importance of diversity and inclusion;

... want to engage in initiatives that positively impact your community;

Come join our team. You will appreciate being part of our organization.

We offer competitive wages, flexible hours, and an associate discount. Part-time associates may be eligible for benefits based on hours worked, including medical coverage and a 401(k) plan. Additionally, part-time associates may qualify for paid time off and holidays in accordance with applicable laws. We are a rapidly growing brand, providing various training and development opportunities for our associates.

Our store teams work diligently and enjoy their time together, making a difference in the lives of customers, colleagues, and the communities we serve.



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