Hotel Front Office Lead
1 week ago
JOB SUMMARY:
The Hotel Front Office Lead is accountable for the seamless operation of the Hotel Front Services Department and the performance of team members during designated shifts.
ESSENTIAL JOB FUNCTIONS:
Assists in overseeing and ensuring accountability for the overall guest services experience, both for internal and external guests, which includes Valet, Housekeeping, Front Desk, and Audit operations.
Responsible for coordinating training programs within Front Desk Services, Valet, Bell, LMS, CMS, and all accounting-related functions.
Oversees all internal audit activities.
Ensures adherence to hotel security protocols and holds team members accountable for compliance.
Facilitates communication across departments to promote teamwork and optimize guest service.
Acts as a representative for the hotel in committee meetings and may lead such meetings when necessary.
Builds strong relationships with hotel guests to enhance their experience.
Drives efforts to maximize hotel occupancy and average daily rates while monitoring all cost control measures related to hotel operations.
Addresses customer issues and complaints, resolving them in a professional and courteous manner.
Supervises staff during shifts, ensuring adequate staffing levels to maintain high service standards while minimizing labor costs.
Oversees peak business operations, including customer check-in, check-out, reservations, luggage handling, and special requests.
QUALIFICATIONS:
Demonstrates the highest level of integrity in all situations and understands the standards required in a regulated environment.
Must be eligible to obtain a gaming license.
Must successfully pass a background check.
Must be available to work any day of the week and any shift, including holidays and weekends.
Possesses excellent customer service and communication skills.
Proficient in data entry and able to interpret computer-generated outputs.
A college degree is preferred.
Two years of supervisory experience in the hospitality sector is preferred.
Exceptional customer service abilities.
Capable of leading and motivating a team.
Familiarity with Harrah's Lodging Management System (LMS) is preferred.
WORK ENVIRONMENT REQUIREMENTS:
Must be able to bend, twist, turn, push, pull, and lift/carry items weighing at least 25 lbs.
Must be capable of working in a fast-paced and high-pressure environment.
Must tolerate environments with second-hand smoke, elevated noise levels, bright lights, and dust.
Must be able to read, write, speak, and understand English.
Must navigate office areas effectively, work in high-traffic zones, and respond to visual and auditory signals.
Must possess the dexterity to handle necessary items (chips, adding machines, money bags, computers, cash, etc.).
DISCLAIMER:
This is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the position.
#J-18808-Ljbffr
-
Hotel Front Office Manager
2 weeks ago
Kansas City, Missouri, United States Caesars Entertainment Full timeJob OverviewPOSITION SUMMARY:The Hotel Front Office Supervisor oversees the daily operations of the Front Services Department, ensuring exceptional service delivery during assigned shifts. Typically, this role involves evening hours, providing leadership and support to the team.KEY RESPONSIBILITIES:Supervise and ensure accountability for all hotel guest...
-
Hotel Front Office Supervisor
1 week ago
Kansas City, Missouri, United States Caesars Entertainment Full timeJOB SUMMARY:The Hotel Front Office Supervisor oversees the comprehensive management of the Hotel Front Services Department and its personnel during designated shifts. This position typically involves starting work in the late afternoon and continuing until the early morning hours.ESSENTIAL JOB FUNCTIONS:Assists in supervising and ensuring accountability for...
-
Hotel Front Office Manager
1 week ago
Kansas City, Missouri, United States Caesars Entertainment Full timeJOB SUMMARY:The Hotel Front Office Manager oversees the daily operations of the Front Services Department, ensuring a seamless experience for guests and efficient management of team members during assigned shifts. This position typically involves working from late afternoon until the early hours of the next day.ESSENTIAL JOB FUNCTIONS:Supervises and ensures...
-
Hotel Front Desk Associate
3 days ago
Kansas City, Missouri, United States Hotel Lotus Stadium Full timeJob Summary: We're seeking a highly skilled and professional Hotel Front Desk Associate to join our team at Hotel Lotus Stadium. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Guest Services: Welcome and register guests,...
-
Hotel Front Office Manager
1 week ago
Kansas City, Missouri, United States Caesars Entertainment Full timeJob OverviewPOSITION SUMMARY:The Hotel Front Office Supervisor oversees the daily operations of the Front Services Department, ensuring a seamless experience for guests during assigned shifts. Typically, the supervisor will work during the evening hours, managing a team dedicated to exceptional service.KEY RESPONSIBILITIES:Supervise and ensure accountability...
-
Hotel Front Office Supervisor
1 week ago
Kansas City, Missouri, United States Caesars Entertainment Full timeJob OverviewPOSITION SUMMARY:The Hotel Front Office Supervisor plays a crucial role in managing the overall operations of the Front Services Department and supervising team members during assigned shifts. Typically, this position involves working in the evening hours, ensuring a seamless guest experience.KEY RESPONSIBILITIES:Oversees and ensures...
-
Hotel Front Desk Manager
3 hours ago
Kansas City, Missouri, United States Holiday Inn Express Kansas City Downtown Full timeJob SummaryWe are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team at Holiday Inn Express Kansas City Downtown. As a key member of our front office team, you will be responsible for ensuring that every guest has an exceptional stay with us.Key ResponsibilitiesLead operations at the front desk and ensure seamless guest...
-
Front Office Coordinator
2 weeks ago
Kansas City, Missouri, United States Hotel Lotus Stadium Full timeJob OverviewWe are seeking a friendly and professional Hotel Front Desk Receptionist to provide outstanding service to our guests at Hotel Lotus Stadium. Your role will involve greeting guests, managing their reservations, issuing room keys, and addressing any inquiries to ensure a pleasant stay.Key ResponsibilitiesAssist guests with check-in and check-out...
-
Hotel Security Officer
6 days ago
Kansas City, Missouri, United States Hotel Resource Full timeAbout Hotel ResourceHotel Resource is a leading provider of security services to the hospitality industry.Job SummaryWe are seeking a highly motivated and detail-oriented Security Officer to join our team. As a Security Officer, you will be responsible for ensuring the safety and security of our clients' properties and guests.Key ResponsibilitiesMonitor and...
-
Hotel Security Officer
6 days ago
Kansas City, Missouri, United States Hotel Resource Full timeAbout Hotel ResourceHotel Resource is a leading provider of security services to the hospitality industry.Job SummaryWe are seeking a highly motivated and detail-oriented Security Officer to join our team. As a Security Officer, you will be responsible for ensuring the safety and security of our clients' properties and guests.Key ResponsibilitiesMonitor and...
-
Security Officer
6 days ago
Kansas City, Missouri, United States Hotel Resource Full timeJob Summary:We are seeking a highly motivated and detail-oriented Hotel Security Officer to join our team at Hotel Resource. As a Security Officer, you will be responsible for ensuring the safety and security of our guests, employees, and property.Key Responsibilities:Monitor and respond to security alarms and incidentsConduct regular patrols of the hotel...
-
Security Officer
6 days ago
Kansas City, Missouri, United States Hotel Resource Full timeAbout the Role:We are seeking a highly motivated and detail-oriented Security Officer to join our team at Hotel Resource. As a Security Officer, you will be responsible for ensuring the safety and security of our guests and staff.Key Responsibilities:Monitor and patrol the hotel premises to prevent and detect any security breachesRespond to emergency...
-
Hotel Operations Manager
6 days ago
Kansas City, Missouri, United States The Fontaine, A Kansas City Hotel Full timeJob SummaryThe Fontaine, A Kansas City Hotel, is seeking a seasoned Front Office Manager to lead our front desk operations and deliver exceptional guest experiences. As a key member of our hotel team, you will be responsible for overseeing the front desk, managing human resources, and working closely with other departments to ensure seamless guest...
-
Hotel Front Desk Representative
3 days ago
Kansas City, Missouri, United States Orangewood Inn & Suites KCI Full timeJob Summary: We are seeking a highly skilled and professional Hotel Front Desk Representative to join our team at Orangewood Inn & Suites KCI. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring a warm and welcoming experience from check-in to check-out.Responsibilities:Guest...
-
Front Office Operations Manager
2 weeks ago
Kansas City, Missouri, United States Holiday Inn Express Kansas City Downtown Full timeWe are seeking a motivated and skilled Front Office Operations Manager to join our team at Holiday Inn Express Kansas City Downtown. This role is essential in ensuring that every guest enjoys a remarkable experience during their stay. You will oversee the front desk operations, serve as the primary point of contact for guests, and nurture a team that...
-
Front Desk Supervisor
2 months ago
Kansas City, Missouri, United States Origin Hotel Kansas City Full timeFront Desk SupervisorLocation: Origin Hotel Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120Job SummaryThe Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring that guests receive exceptional service and that all administrative tasks are completed accurately and efficiently. The Front Desk Supervisor will...
-
Front Office Coordinator
1 week ago
Kansas City, Missouri, United States Hotel Lotus Stadium Full timeJob OverviewWe are seeking a friendly and professional Guest Services Associate to provide an outstanding experience for every visitor at our establishment. In this role, you will greet guests, manage their details, assign keys and rooms, and respond to general inquiries to ensure a pleasant stay.Key ResponsibilitiesAddress customer concerns as...
-
Front Desk Agent
2 months ago
Kansas City, Missouri, United States Origin Hotel Kansas City Full timeFront Desk AgentLocation: Origin Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120Located on the Berkley Riverfront, Origin Hotel Kanas City is a fresh face in the Kansas City's River Market District, the city's original neighborhood on the Missouri River. It sits within walking distance of the brand-new CPKC Stadium, the first women's professional...
-
Front Desk Representative
2 days ago
Kansas City, Missouri, United States Elms Hotel & Spa Full timeJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Elms Hotel & Spa. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and promoting hotel services and facilities.Key Responsibilities:Greet and register...
-
Hotel Front Desk
1 month ago
Kansas City, Missouri, United States Caesars Entertainment Full timeESSENTIAL JOB FUNCTIONS: Responsible for guest satisfaction and complete flow of communication at and around the front desk. Registers and processes guest promptly upon arrival and departure. Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate. Receive and...