Hotel Engineer

4 days ago

Kansas City, Missouri, United States AC Hotel, Kansas City, MO Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Engineer to join our team at AC Hotel, Kansas City, MO. As a key member of our operations team, you will be responsible for maintaining the overall operation of the maintenance department and ensuring the appearance and working order of the hotel.

Key Responsibilities
  • Customer Satisfaction: Ensure customer satisfaction at all times, modeling and adhering to the Guest Service Standards.
  • Maintenance Department Supervision: Supervise and coordinate the activities of the maintenance staff department, inspecting work performance to ensure compliance to procedures, policies and expectations.
  • Effective Scheduling: Ensure effective scheduling to achieve both financial objectives and maintain product quality.
  • Budget Management: Monitor budget and control departmental expenses, including maintenance contracts, utility expenses.
  • Capital Planning: Participate in the preparation of the annual departmental operating budget and Capital plans which support the overall objectives of the hotel.
  • Compliance: Ensure compliance with all company, state, local and federal policies/guidelines pertaining to the maintenance of a clean, safe environment for associates, guests and vendors.
  • Equipment Operations: Ensure proper operations of the hotel's equipment and systems, to include life safety, telecommunications, key control, HVAC, plumbing, mechanical, electrical, power plant, pool, kitchen equipment, laundry equipment and any other related systems and equipment.
  • Maintenance Request Handling: Ensure maintenance request orders are handled in a prompt and courteous manner including logging and follow up.
  • Employee Supervision: Hire, train, supervise, coach and conduct employee performance evaluations of department associates.
  • Communication: Communicate with Assistant General Manager, OM and/or General Manager on a regular basis regarding the specific and overall condition of the building structure(s), related systems, and equipment offering prudent, cost effective proposals for maintaining these systems.
  • Contractor Supervision: Supervise any external contractors who may be employed by the hotel to carry out maintenance work.
  • Adherence to Work Rules: Adheres to all work rules, procedures and policies established by the company.
Requirements
  • Education: High School diploma /Secondary qualification or equivalent.
  • Experience: One-year of front desk/guest service experience is strongly preferred.
  • Industry Knowledge: Experience with Marriott, Hilton, IHG, Wyndham or Hyatt sales processes and systems.
  • Skills: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Must possess basic computational ability. Must possess basic computer skills. Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required. Must have a thorough knowledge of all types of mechanical equipment such as chillers, boilers, water softeners, and refrigeration equipment. Must have a thorough knowledge of plumbing and electrical systems, maintenance of records of power, water and fuel consumption. Must have experience in office procedures, ordering materials, securing bids and of city codes and other applicable laws, building construction, blueprint reading, etc.
  • Laws and Regulations: Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, NLRA
Additional Requirements
  • Communication Skills: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees.
  • Problem-Solving: Problem-solving, reasoning, motivating, and training abilities are often used.
  • Flexibility: Have the ability to work a flexible schedule including nights, weekends and/or holidays.
Benefits
  • Team-Driven Culture: Team Driven and Values Based Culture
  • Medical and Dental Benefits: Medical/Dental/Vision
  • Time Off: Vacation & Holiday Pay
  • Financial Benefits: Same-day pay available
  • Employee Assistance Program: Employee Assistance Program
  • Career Growth Opportunities: Career Growth Opportunities/ Manager Training Program
  • Perks: Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other)
  • Retirement Plan: 401(k)
  • Employee Discount: Employee discount
  • Flexible Schedule: Flexible schedule
  • Flexible Spending Account: Flexible spending account
  • Life Insurance: Life insurance
  • Parental Leave: Parental leave
  • Referral Program: Referral program

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