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Front Office Coordinator

2 months ago

Kansas City, Missouri, United States Hotel Lotus Stadium Full time
Job Overview

We are seeking a friendly and professional Hotel Front Desk Receptionist to provide outstanding service to our guests at Hotel Lotus Stadium. Your role will involve greeting guests, managing their reservations, issuing room keys, and addressing any inquiries to ensure a pleasant stay.

Key Responsibilities
  • Assist guests with check-in and check-out processes, including providing room keys and recording payment information.
  • Handle guest inquiries and bookings via phone, online, and in-person, ensuring all requests are met efficiently.
  • Maintain accurate records of guest accounts and transactions.
  • Collaborate with housekeeping to ensure rooms are prepared for incoming guests.
  • Address and resolve customer complaints in a professional manner.
Qualifications
  • Strong communication skills and the ability to manage stressful situations effectively.
  • Familiarity with Microsoft Office and reservation management software.
  • Preferred experience of at least one year in the hospitality industry or a related field.
  • High school diploma or equivalent required.
  • Exceptional interpersonal skills, time management, and organizational abilities.
About Us

Hotel Lotus Stadium offers comfortable accommodations and a range of amenities, conveniently located near major attractions. Our commitment to guest satisfaction and quality service sets us apart, making us a preferred choice for travelers.