Front Desk Manager

14 hours ago


Miami, Florida, United States Trump Miami Resort Management LLC Full time
Job Summary

As a Front Desk Manager at Trump Miami Resort Management LLC, you will be responsible for overseeing the front office operations to ensure exceptional guest satisfaction and profitability. This role requires strong leadership and communication skills to manage a team of front desk staff and coordinate with other departments to provide seamless guest experiences.

Key Responsibilities:

  • Monitor and maintain front office systems to ensure efficient operations and high-quality guest experiences.
  • Communicate effectively with guests and associates to resolve issues and answer questions.
  • Coordinate with other departments to ensure smooth guest check-in and check-out procedures.
  • Develop and implement strategies to improve guest satisfaction and loyalty.

Requirements:

  • High school graduate or equivalent required; four-year college degree preferred.
  • Minimum 3-5 years of front office, guest services, and/or housekeeping management experience in a similar size operation.
  • CPR certification and/or first aid training preferred.
  • Ability to read, write, speak, and understand the English language to communicate with guests and associates.

Working Conditions:

This role requires frequent sitting, walking, and talking, as well as occasional climbing stairs, crouching, bending, and pushing/pulling. The ability to lift/carry up to 25 pounds is also required.

What We Offer:

Trump Miami Resort Management LLC offers a competitive salary, comprehensive benefits package, and opportunities for career advancement in a dynamic and fast-paced environment.



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