Front Desk Operations Manager

2 weeks ago


Miami Beach, Florida, United States FirstService Residential Full time

Job Overview:

We are seeking a highly skilled and experienced Front Desk Lead/Supervisor to join our team. This is a unique opportunity to work in a dynamic and fast-paced environment, overseeing all Front Desk staff and ensuring seamless resident and guest experiences.

Responsibilities:

  1. Oversee and schedule all Front Desk staff for the building, ensuring optimal coverage and performance.
  2. Maintain accurate schedules, timesheets, and payroll records.
  3. Monitor and manage activity logs, incident reports, and other critical documents.
  4. Collaborate with the Front Desk Coordinator to fill shifts and address staffing needs.
  5. Provide comprehensive training to new hires and ensure they are equipped to succeed in their roles.
  6. Process vacation and day-off requests, ensuring seamless coverage and minimizing disruptions.
  7. Investigate incidents, review logs, and provide recommendations for process improvements.
  8. Support the Property Manager with administrative tasks, mailings, and other special requests.
  9. Exemplify exceptional customer service, communication, and time management skills.
  10. Monitor and control Electronic Security Control Systems, ensuring optimal building security and resident safety.

Requirements:

  • High school diploma or equivalent preferred; college-level courses in business or hospitality a plus.
  • 2-3 years of business experience, preferably in a residential or hospitality setting.
  • Proficiency in information system hardware and software, with strong communication and interpersonal skills.
  • Ability to work extended hours, weekends, and be on-call as needed.
  • Physical ability to lift 30-50 lbs, work in an upright standing or sitting position for long periods, and perform other tasks as required.

What We Offer:

As a full-time associate, you will enjoy comprehensive benefits, including medical, dental, and vision plans, as well as time-off benefits, paid holidays, and a 401(k) with company match. Occasional travel may be required for training and company functions.

Compensation: $22 hourly

This is a unique opportunity to join our team and contribute to the success of our residents and guests. If you have the skills, experience, and passion for delivering exceptional customer service, we encourage you to apply.


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