Overnight Front Office Supervisor, SLS LUX

3 days ago


Miami, Florida, United States SLS Full time
Job Summary

We are seeking a highly motivated and organized Overnight Front Office Supervisor to join our team at SLS LUX in Miami. As a key member of our Front Desk team, you will be responsible for ensuring seamless guest services and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Assist the Front Office Manager in coordinating guest services and resolving issues in a timely and professional manner.
  • Manage the Front Desk operations, including scheduling, training, and motivating team members.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Monitor and analyze guest feedback and make recommendations for improvement.
Requirements
  • Minimum 2 years' experience in front desk operations or a related field.
  • Proven track record of providing exceptional customer service and leading high-performing teams.
  • Intermediate to advanced understanding of computer systems, including Opera and Microsoft Office.
  • Ability to multitask, work in a fast-paced environment, and maintain a high level of attention to detail.
  • Excellent communication and interpersonal skills.
What We Offer

As a member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.


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