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Client Delivery Executive
2 months ago
We are seeking a highly skilled and experienced Client Delivery Executive to lead our global delivery efforts and drive client success. As a key member of our team, you will be responsible for planning, implementing, and executing services that meet our clients' needs and exceed their expectations.
Key Responsibilities- Lead the global delivery of services to clients, ensuring successful planning, implementation, and execution of contracted services.
- Manage a skilled team of delivery resources to meet schedules, resolve technical or operational problems, and control risks, scope of work, and budget.
- Establish and maintain clear communication channels with clients and internal stakeholders, ensuring strategic and operational alignment.
- Participate in contract and account governance, including contract scope management and financial performance monitoring.
- Develop and administer budgets, schedules, and performance standards to maintain and optimize the cost of delivery and service.
- Monitor and report on financial health of the account, identifying and remediating any financial misses or anomalies.
- Take ownership and accountability for all client issues, ensuring satisfactory resolution and acting as a point of escalation for issues not resolvable by service lines.
- Provide operational risk management strategies across an account, ensuring delivery teams apply these strategies to operational delivery processes and procedures.
- Participate in rigorous governance and SOX compliance audits, business continuity planning, and testing, as well as client satisfaction improvement programs.
- Bachelor's degree and 8+ years of related professional experience, with 3+ years of managing specific areas.
- Essential qualifications in IT, Business Administration, or related disciplines.
- Requires knowledge of the business, industry, and market, as well as sales strategies, account/program management, service delivery, and financial analysis.
- A sound understanding of major Unisys service offerings and an appreciation of evolving technologies and industry trends.
- Experience and understanding of supporting an IT outsourced environment, including service desk, field services, network operations, applications, infrastructure, and data center environments.
- A proven track record in effective communications, managing service delivery, and relationship management skills.
Unisys offers a comprehensive benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more. We are committed to supporting work-life balance and investing in your future success.
