Order Fulfillment Coordinator

7 days ago


Ann Arbor, Michigan, United States Amcor plc Full time
Job Description

At Amcor plc, we are seeking a highly skilled and motivated Customer Account Specialist to join our team. As a key member of our organization, you will play a critical role in supporting our customers' needs and ensuring their satisfaction.

Key Responsibilities:
  • Customer Service: Serve as the primary point of contact for assigned customers, providing timely and accurate order entry, and ensuring customer satisfaction.
  • Order Management: Execute the order entry process, reviewing all orders and customer confirmations for accuracy, and ensuring timely and accurate fulfillment.
  • Customer Engagement: Proactively engage with customers to understand their needs, provide solutions, and ensure a high level of customer satisfaction.
  • Reporting and Analysis: Generate and analyze reports to identify trends and areas for improvement, and develop action plans to address customer concerns.
  • Collaboration: Work closely with internal departments, including sales, manufacturing, and procurement, to ensure seamless communication and collaboration.
Requirements:
  • Education: Associate's degree in Business or a related field.
  • Experience: 2 years of experience in customer service or inside sales.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Technical Skills: Proficiency in SAP ERP system and knowledge of inventory planning, forecasting, and MRP.
Competencies:
  • Customer Focus: Demonstrate a customer-centric approach, with a focus on delivering exceptional customer service.
  • Learning on the Fly: Demonstrate the ability to learn quickly and adapt to changing situations.
  • Interpersonal Savvy: Possess excellent interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Drive for Results: Demonstrate a strong drive for results, with a focus on delivering high-quality results and meeting customer expectations.


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