Order Fulfillment Coordinator
7 days ago
At Amcor plc, we are seeking a highly skilled and motivated Customer Account Specialist to join our team. As a key member of our organization, you will play a critical role in supporting our customers' needs and ensuring their satisfaction.
Key Responsibilities:- Customer Service: Serve as the primary point of contact for assigned customers, providing timely and accurate order entry, and ensuring customer satisfaction.
- Order Management: Execute the order entry process, reviewing all orders and customer confirmations for accuracy, and ensuring timely and accurate fulfillment.
- Customer Engagement: Proactively engage with customers to understand their needs, provide solutions, and ensure a high level of customer satisfaction.
- Reporting and Analysis: Generate and analyze reports to identify trends and areas for improvement, and develop action plans to address customer concerns.
- Collaboration: Work closely with internal departments, including sales, manufacturing, and procurement, to ensure seamless communication and collaboration.
- Education: Associate's degree in Business or a related field.
- Experience: 2 years of experience in customer service or inside sales.
- Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
- Technical Skills: Proficiency in SAP ERP system and knowledge of inventory planning, forecasting, and MRP.
- Customer Focus: Demonstrate a customer-centric approach, with a focus on delivering exceptional customer service.
- Learning on the Fly: Demonstrate the ability to learn quickly and adapt to changing situations.
- Interpersonal Savvy: Possess excellent interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Drive for Results: Demonstrate a strong drive for results, with a focus on delivering high-quality results and meeting customer expectations.
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