Order Processing Associate
2 weeks ago
Job Overview
Summary: Responsible for managing orders, facilitating communication, and addressing customer needs to guarantee satisfaction. Engages in cross-training across various administrative functions while adhering to safety protocols.
KEY RESPONSIBILITIES
(50%) Order Management
Handle and validate incoming store orders through the electronic ordering platform.
Conduct courtesy follow-up calls to stores that have not submitted orders by designated cut-off times.
Prepare billing documentation for additional orders and pickups.
Compile all necessary paperwork for loading and production, utilizing relevant software; generate necessary reports and maps.
Assemble route packages for delivery personnel, including invoices, keys, credit requests, and essential communications.
Disseminate corporate and marketing information to stores as needed.
Assist in coordinating truck routes when applicable.
(20%) Customer Interaction
Address and resolve customer inquiries, issues, and complaints.
Notify stores of any modifications to routing schedules, including weather or production-related delays.
Manage and direct all incoming departmental calls.
(10%) Administrative Support
Maintain an organized filing system for invoices, reports, and customer-related documentation.
Keep an updated customer contact database.
Input or modify store information in the order management system.
Provide administrative assistance to other departments as required.
(5%) Credit Management
Process credit transactions for the stores.
Utilize tracking systems to code credits based on delivery accuracy.
Coordinate credit inquiries with relevant departments for further investigation.
Manage special orders and pickups.
(15%) Additional Administrative Responsibilities
This role involves cross-training in various administrative tasks. Additional duties may include:
- General Accounting
- Assisting with accounts payable
- Supporting weekly key generation
- Providing backup for payroll functions
- Assisting with accounts receivable and overdue accounts
- Inventory Management
- Conducting inventory counts and reconciling records
- Ordering vegetable products
- Maintaining vendor credits in collaboration with relevant departments
Qualifications
REQUIREMENTS
High School diploma or equivalent.
2-3 years of experience in Customer Service.
Strong communication and organizational abilities.
Capability to manage multiple tasks efficiently.
Proficient in Microsoft Office applications.
1-2 years of bookkeeping or general accounting experience is preferred.
Additional Information
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