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Customer Service Representative

2 months ago

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Job Summary:

We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.

Key Responsibilities:

  • Order Processing (50%):
    • Process and verify store orders received through our electronic ordering system
    • Provide courtesy reminder calls to stores that have not placed orders by cut-off times
    • Prepare billing for order add-ons and pickups
    • Prepare all paperwork for loading and production, including running pertinent reports and dough maps
    • Prepare route packages for drivers to include invoices, keys, credit requests, D&S paperwork, COD requests, alarm codes, and any necessary communications to the stores
    • Coordinate and disseminate corporate, marketing, and other company information to the stores
    • Assist with routing of trucks where applicable
  • Customer Service (20%):
    • Receive and resolve customer requests, concerns, and complaints
    • Contact stores to advise them of any changes to routing schedules, weather, or production delays
    • Answer and route all departmental calls
  • Clerical Support (10%):
    • Maintain filing systems for invoices, reports, and other customer-related information
    • Maintain customer contact lists
    • Update or add new store information in our order management system (Domicas)
    • Provide clerical support to other departments as needed
  • Credit Process (5%):
    • Process credits for Domino's Pizza stores
    • Code credits for delivery accuracy using our credit tracking program
    • Coordinate credit requests with appropriate departments for further research
    • Process special orders/pick-ups
  • Additional Administrative Duties (15%):
    • General Accounting: Assist with accounts payable, generate weekly keys, and provide back-up to payroll administrator
    • Inventory: Perform inventory counts, reconcile ICL, order vegetables products, and maintain vendor credits

Qualifications:

  • High School diploma or GED
  • 2-3 years of Customer Service experience
  • Excellent communication and organizational skills
  • Ability to handle multiple tasks
  • Strong knowledge of Microsoft Office software
  • 1-2 years bookkeeping or general accounting experience preferred