Client Relations Coordinator

2 weeks ago

Ann Arbor, Michigan, United States Amcor plc Full time
Join Us in Transforming the Packaging Industry

At Amcor, we are dedicated to revolutionizing the packaging sector and are committed to achieving our goal of making all our products recyclable or reusable by 2025. With our extensive range of products and global presence, we have the unique opportunity to make a significant impact in the packaging landscape. Our offerings touch the lives of millions worldwide every day, spanning various sectors including food, beverage, pharmaceuticals, medical, and personal care. Amcor is a prominent S&P 500 company, publicly traded on both the NYSE (AMCR) and ASX (AMC), with an impressive US$13 billion in sales. Our rich history dates back to the 1860s, evolving from a single paper mill in Melbourne to the leading global packaging enterprise we are today. We empower our 50,000 employees across more than 40 countries and 250 locations.

Are you ready to be part of our journey towards a sustainable future? At Amcor, we continuously seek talented and passionate individuals who are eager to make a difference. Being part of Amcor means you will have a unique chance to contribute to an organization committed to providing sustainable packaging solutions.

Position Overview:

As a Client Relations Coordinator, you will support customer needs from the moment an order is placed until the product is delivered. This role involves managing internal reporting and customer feedback while acting as a liaison with the sales team.

Key Responsibilities:
  • Act as the primary point of contact for your assigned customer accounts, ensuring a seamless execution of daily processes with a strong emphasis on customer satisfaction.
  • Oversee the order entry process, ensuring all customer orders are processed accurately and promptly, including order details, specifications, pricing, and delivery instructions.
  • Maintain proactive communication with customers regarding service expectations, issue resolutions, inventory status, and accounts receivable.
  • Assist in onboarding new customers and products, ensuring accurate data management.
  • Coordinate with plant personnel to address customer feedback and quality concerns.
  • Process claims and credits as necessary, ensuring compliance with approval protocols.
  • Collaborate with internal departments such as manufacturing, quality control, and shipping to meet customer expectations.
  • Contribute to the generation of on-time and in-full (OTIF) reports, leading initiatives for improvement.
  • Support finance in identifying customer ownership related to inventory management.
  • Serve as a vital resource for Sales Managers and Account Representatives.
  • Maintain comprehensive customer records, including profiles, agreements, and correspondence.
  • Adhere to company policies and strive for departmental efficiency.
  • Promote safety awareness and ergonomic practices within the office environment.
  • Enhance customer relationships through effective communication and professional interactions.
Qualifications:
  • Education: Associate's Degree in Business or a related field is required.
  • Minimum of 2 years experience in customer service or inside sales.
  • Familiarity with inventory planning and MRP (Manufacturing Resource Planning) is preferred.
  • Experience with SAP ERP System is advantageous.
  • Strong teamwork, interpersonal, and communication skills are essential.
  • Excellent analytical and computer skills are required.
  • Willingness to travel up to 10%.
Core Competencies:
  • Customer Focus
  • Adaptability
  • Interpersonal Skills
  • Results Orientation
Relationships:
  • Client Relations Manager
  • External Clients
  • Plant Leadership
  • Sales Representatives
Work Environment: Office

At Amcor, we expect our team members to embody our values and contribute to our mission every day. We believe in fostering an engaged workforce that drives success for our customers, investors, and the environment.

Equal Opportunity Employer

Amcor is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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