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Account Management Specialist
2 months ago
Amcor plc is seeking a highly skilled and motivated Customer Account Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our valued clients.
Key Responsibilities:- Customer Service: Serve as the primary point of contact for assigned customers, providing timely and accurate order entry, and ensuring customer satisfaction.
- Order Management: Execute the order entry process, reviewing all orders and customer confirmations for accuracy, and ensuring timely and efficient order fulfillment.
- Customer Engagement: Proactively engage with customers to resolve issues, provide product information, and ensure customer expectations are met.
- Reporting and Analysis: Generate and analyze reports to identify trends and areas for improvement, and develop action plans to optimize customer satisfaction and order fulfillment.
- Collaboration: Work closely with internal departments, including sales, manufacturing, and procurement, to ensure seamless communication and collaboration.
- Education: Associate's degree in Business or a related field.
- Experience: 2 years of experience in customer service or inside sales.
- Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
- Technical Skills: Proficiency in SAP ERP system and knowledge of inventory planning, forecasting, and MRP.
- Customer Focus: Demonstrated ability to prioritize customer needs and provide exceptional service.
- Learning on the Fly: Ability to quickly adapt to new processes and technologies.
- Interpersonal Savvy: Excellent communication and interpersonal skills.
- Drive for Results: Proven track record of achieving results and meeting deadlines.
This is a full-time position in a dynamic and fast-paced office environment. The ideal candidate will be able to work independently and as part of a team, with a strong focus on customer satisfaction and order fulfillment.
