Windows Systems Architecture Specialist
2 weeks ago
Company Overview:
Fiserv is a leading global provider of financial technology and payment solutions, dedicated to facilitating the movement of money and information securely and efficiently.
Position Summary:
The Windows Enterprise Architecture Engineer plays a critical role in diagnosing and resolving intricate software, hardware, and technology-related challenges. This includes handling Tier 4 escalations for network complications, operating systems, vulnerability management, and infrastructure support from an end-user computing perspective.
Key Responsibilities:
1. Collaborate with end-user computing (EUC) architecture and operations, network, and security teams to explore and assess modern technologies and processes that address operational support workflow gaps.
2. Engage with leadership to design, automate, enhance, and maintain the Windows Desktop environment, integrating AI to boost end-user performance and collaboration.
3. Develop and sustain automated deployment processes for software version updates, while also creating and updating necessary documentation.
4. Serve as an escalation point for EUC operations, focusing on advanced software installation, package distribution, and the creation of standard operating procedures for all implemented solutions.
5. Conduct thorough investigations, diagnoses, and root cause analyses of incidents and problems, demonstrating a commitment to ongoing professional development and the ability to learn new technologies.
Qualifications:
- A minimum of 7 years of experience in Windows 10/11 engineering, managing over 25,000 endpoints.
- At least 7 years of experience with Active Directory and Group Policy.
- A minimum of 5 years of scripting experience, particularly with PowerShell.
- At least 3 years of experience with cloud systems such as VMware Horizon, Citrix, AWS, Azure Virtual Desktop, or Windows 365.
- A minimum of 3 years of experience in Windows Security, including SSL certificate management, TLS configuration, and network protocols.
- Familiarity with Sysinternals Utilities and other security frameworks is essential.
- A Bachelor's degree in computer science, engineering, or a related field, or equivalent experience.
Preferred Qualifications:
- ITIL v3 Foundations Certification is preferred.
- Professional certifications from technology vendors such as Microsoft, VMware, or Cisco are advantageous.
- Knowledge of macOS, Jamf, and O365 is a plus.
Commitment to Diversity:
Fiserv is an Equal Opportunity Employer, embracing diversity in our workforce and ensuring that all qualified applicants receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or veteran status.
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