Bilingual Customer Support Representative

1 week ago

Cambridge, Massachusetts, United States EF Go Ahead Tours Full time


**Position Overview**

**Bilingual Customer Support Representative [Spanish/English]**
**Company:** EF Go Ahead Tours

**Location:** Cambridge, MA USA

**Role Summary:**

At EF Go Ahead Tours, we are dedicated to fostering a culture of exploration and adventure. With over 25 years of experience, we have successfully guided travelers from various backgrounds through meticulously designed group journeys. Our mission is to promote a deeper understanding of the world through firsthand experiences.

As a Bilingual Customer Support Representative, you will play a crucial role in assisting travelers after they have booked their journeys. Your primary responsibilities will include responding to inquiries via phone, email, and chat, ensuring that each interaction is tailored to the traveler’s preferences. You will enhance customer experiences before departure, ensuring satisfaction and encouraging brand loyalty after their travels. This role requires you to manage multiple tasks efficiently, demonstrating strong organizational skills and innovative problem-solving abilities. Your positive attitude in challenging situations will make you an invaluable member of our support team.

**Key Qualifications:**
  • Fluency in both written and spoken Spanish and English, with a focus on English
  • Commitment to delivering outstanding customer service
  • Proactive and solution-oriented mindset
  • Ability to think on your feet and work autonomously
  • Strong initiative and problem-solving skills
  • Excellent relationship-building capabilities
  • Dedication to efficiently resolving tasks
  • Team-oriented with a commitment to excellence
  • Desire to be part of an inspiring and dynamic team

**Benefits of Employment:**

Experience a vibrant work environment in our Cambridge office, where you will have access to various professional development opportunities, engaging social events, and diverse employee-led groups.

**You can expect:**
  • Participation in a flexible work program, allowing for remote work options
  • Access to professional growth initiatives, including training sessions and expert talks
  • Generous vacation and holiday allowances
  • 401(k) plan with a company match
  • Comprehensive health and wellness benefits, including international travel coverage
  • Opportunities for international business travel
  • Wellness programs and fitness reimbursements
  • Exclusive discounts on EF programs
  • Flexible spending accounts for various benefits
  • Special discounts at local businesses
  • Compensation: Anticipated first-year earnings of $50,000, including a base salary and potential bonuses; eligibility for overtime

**About EF Education First:**

Since our establishment in 1965, EF has been committed to the transformative power of education and cultural exchange. We have empowered millions to explore new cultures and broaden their global perspectives through our immersive programs.

By joining EF, you become part of a global network of educational institutions and offices across numerous countries, united by a shared vision of promoting global education. We welcome individuals from all backgrounds and encourage you to bring your authentic self to contribute to our mission.

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