Customer Service Representative

2 weeks ago


Cambridge, Massachusetts, United States Tawakal Halal Cafe Full time
Job Overview

Tawakal Halal Cafe, a celebrated family-run establishment specializing in East African cuisine, is seeking dedicated individuals to join our front of house team. Our name, Tawakal, translates to 'to rely on,' reflecting our commitment to our family values and the East Boston community.

As we continue to grow and enhance our operations, we are looking for front of house representatives who embody reliability, professionalism, and trustworthiness. Clear communication, teamwork, and flexibility are essential traits for success in our family-oriented environment. We value team members who demonstrate initiative and take pride in their contributions.

Key Responsibilities:

  • Efficiently take and fulfill customer orders.
  • Support seamless kitchen operations.
  • Manage phone and technology communications.
  • Address customer inquiries and resolve issues.
  • Maintain cleanliness and organization of all front of house areas.

Our ideal candidates will be enthusiastic, energetic, and eager to learn about our unique cuisine and family heritage.

Compensation and Benefits:

We offer competitive pay at $23.26 per hour, with all shifts including meals and breaks for personal or religious practices. Experience in the restaurant industry, availability on weekends, and proficiency in English are required. Preference will be given to candidates with full-time availability and those who speak Somali, Arabic, or Spanish.

Work Environment:

Our cafe operates in a quick service and fast food setting, with various shift options available, including day, evening, and night shifts. Candidates should be able to reliably commute or plan to relocate.

Experience Requirements:

A minimum of one year of basic math experience is preferred. Candidates should be available for both day and night shifts.

We look forward to welcoming dedicated individuals who are passionate about providing exceptional service in our vibrant cafe.



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