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Customer Sales Representative
2 months ago
We are seeking a highly motivated and customer-focused Customer Sales Representative to join our team at East Cambridge Savings Bank. As a key member of our Retail Division, you will be responsible for providing exceptional service to our customers, identifying their needs, and responding to those needs in a timely and professional manner.
Key Responsibilities- Customer Service: Greet and assist customers in a professional and personally responsive manner, providing information on a variety of banking products and services.
- Sales and Cross-Selling: Be knowledgeable and understanding of customers' needs by conducting needs analyses and recommending products and services as appropriate. Sell and cross-sell products and services to existing and new customers to meet established sales goals.
- Account Management: Responsible for maintaining accurate and up-to-date customer information, ensuring that customer needs are met, and resolving any customer complaints or issues in a timely and professional manner.
- Team Collaboration: Work closely with other team members to achieve sales goals, share knowledge and best practices, and provide support and guidance as needed.
- Professional Development: Participate in ongoing training and development programs to stay up-to-date on banking products and services, industry trends, and best practices in customer service and sales.
- Experience: 3 years of experience in a retail environment or a bachelor's degree with 1 year of experience in a retail environment.
- Customer Service and Sales: 3 years of customer service and sales experience in an incentive-based role, with a focus on retail banking.
- Digital Banking: Working knowledge of digital banking products and services.
- Sales Goals: Demonstrated ability to meet individual sales goals on a monthly and annual basis.
- Product Knowledge: Demonstrated knowledge of the Bank's products and services.
- Interpersonal Skills: Excellent interpersonal and verbal communication skills.
- Licenses and Certifications: If applicable, able to register as a licensed Mortgage Loan Originator as required under the S.A.F.E. Act.
- Competitive Compensation: Competitive salary and incentive-based compensation package.
- Opportunities for Growth: Opportunities for professional growth and development in a dynamic and fast-paced environment.
- Collaborative Team Environment: Collaborative team environment with a focus on customer satisfaction and sales excellence.
