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Customer Service Representative

2 months ago


Cambridge, Massachusetts, United States Life Alive Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our Front of House Service Team at Life Alive. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating a welcoming experience for our guests.

Key Responsibilities
  • Greet and Serve Guests
    • Welcoming guests and delivery drivers with a smile
    • Taking orders and ensuring order accuracy and packaging
  • Food Service and Presentation
    • Assisting with running food to tables from our line
    • Maintaining dining room cleanliness
    • Keeping café stations clean and well-stocked
  • Communication and Teamwork
    • Communicating guest needs and preferences
    • Collaborating with team members to ensure seamless service
Requirements
  • Physical Demands
    • Ability to thrive in a fast-paced environment
    • Reaching and grasping overhead
    • Lifting and carrying items weighing 50+ lbs
    • Able to stand on feet for 8+ hours a day
  • Personal Qualities
    • Engaging communication skills
    • Genuine passion and knowledge of our menu offerings
    • Willingness to assist and collaborate within a team
    • Great focus on guest service
    • Alignment with Life Alive's values and mission
Perks and Benefits
  • Compensation and Benefits
    • 70% meal discount
    • Free and discounted yoga
    • Free mental health support (for full-time)
    • 401(k) with a vesting match
    • Health insurance, dental, and vision coverage (for full-time employees)
    • Transportation benefits
  • Professional Development
    • Education and professional development opportunities
    • Culinary training
    • Superfood education
    • Wellness lifestyle
    • Resume building
    • Community engagement
What We Offer

At Life Alive, we offer a dynamic and supportive work environment that values our employees' growth and well-being. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.