Customer Service Manager

3 days ago

Battle Creek, Michigan, United States SpartanNash Full time
Job Summary

SpartanNash is seeking a highly skilled and experienced Customer Service Lead to join our team. As a key member of our front-end operations team, you will be responsible for providing exceptional customer service, supervising and directing front-end activities, and ensuring that our store's front-end operations contribute to the financial best interests of the store.

Key Responsibilities
  • Customer Service: Provide a high standard of customer service in the store's front-end operations, ensuring that customers receive a positive and memorable experience.
  • Front-End Operations Supervision: Supervise and direct all front-end activities in the absence of the Customer Service Manager, ensuring that work shifts at the front end contribute to the financial best interests of the store.
  • Transaction Processing: Accurately perform all transactions, including cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, and Western Union.
  • Inventory Management: Ensure that return-to-stock items are handled in a prompt and orderly manner, with a focus on perishable items.
  • Product Knowledge: Be knowledgeable about product locations in the store, advertised items, special prices, coupon deals, and other features that apply to the store's sales program.
  • Training and Development: Train others to perform all department activities and functions, and manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
  • Quality Control: Handle spoiled/damaged products per established guidelines, and maintain a clean, attractive, and well-stocked department.
  • Compliance: Follow all PPE and Safety Guidelines, Food Safety and Cleaning Expectations, and Guest Experience Guidelines.
Requirements
  • Education: High school graduate or equivalent (GED).
  • Computer Skills: Proficient in computer skills, including email, spreadsheets, and other software applications.
  • Communication Skills: Ability to read, write, comprehend, and interpret documents, and communicate effectively with customers and team members.
  • Accounting/Bookkeeping Skills: Basic accounting and bookkeeping skills, including the ability to interpret and analyze financials, develop and manage budgets, and delegate, direct, and implement tasks.
  • Suggestive Selling: Knowledge of products and ability to make suggestive sales.
  • Attention to Detail: Detail-oriented and able to multitask in a fast-paced environment.
Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist, and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.

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