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Customer Service Lead
2 months ago
This role is responsible for providing exceptional customer service and maintaining a high standard of front-end operations in our Family Fare store. As a Customer Service Lead, you will supervise and direct all front-end activities, ensuring that the work shifts contribute to the financial best interests of the store.
Key Responsibilities- Customer Service: Provide accurate and efficient service to customers, handling transactions, returns, and exchanges in accordance with company policies.
- Front-End Operations: Supervise and direct all front-end activities, including cash handling, inventory management, and visual merchandising.
- Team Management: Train and develop team members to ensure they have the skills and knowledge needed to provide excellent customer service.
- Inventory Management: Ensure that return-to-stock items are handled promptly and efficiently, with a focus on perishable items.
- Store Appearance: Maintain a clean, attractive, and well-stocked front-end area, adhering to company standards.
- Adherence to Policies: Follow all company policies, procedures, and guidelines, including those related to customer service, inventory management, and store appearance.
- Education: High school graduate or equivalent (GED)
- Skills: Proficient computer skills, ability to read, write, comprehend, and interpret documents, accounting/bookkeeping skills, and ability to interpret/analyze financials.
- Physical Demands: May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. Must be able to stand and walk for extended periods of time and may bend, stoop, twist, and turn frequently.
