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Customer Experience Manager

2 months ago

Battle Creek, Michigan, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Manager. As a key member of our store team, you will be responsible for delivering exceptional customer service, driving sales, and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Customer Service
    • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
    • Use advanced product knowledge to make recommendations and suggest products to customers.
    • Engage with customers to understand their needs and preferences, and provide personalized service to meet their expectations.
  • Sales and Merchandising
    • Drive sales through effective merchandising and visual displays, and maintain a high level of product knowledge to make informed recommendations to customers.
    • Collaborate with the store management team to identify opportunities to drive sales and increase customer engagement.
    • Assist with inventory management, including receiving, stocking, and maintaining a high level of product availability.
  • Store Operations
    • Assist with opening and closing procedures, including setting up and breaking down displays, and maintaining a clean and organized store environment.
    • Collaborate with the store management team to identify opportunities to improve store operations and customer experience.
    • Perform other duties as assigned by the store management team.
Requirements
  • Education
    • High school diploma or equivalent required.
  • Experience
    • 1+ years of supervisory experience in a customer-centric environment required.
  • Skills
    • Excellent customer service and communication skills.
    • Ability to work in a fast-paced environment and adapt to changing priorities.
    • Strong product knowledge and merchandising skills.
    • Ability to lift up to 49 pounds and stand for long periods of time.
What We Offer
  • Competitive hourly rate.
  • Opportunities for career advancement and professional growth.
  • Discounts on JOANN products and services.
  • Medical, dental, and vision benefits.
  • 401(k) plan with company match.