Technical Service Desk Manager

2 months ago


Battle Creek, Michigan, United States Three Saints Bay, LLC Full time

Three Saints Bay, LLC, a leading Federal Government Contractor, is seeking a seasoned Technical Service Desk Manager to oversee the daily operations of its IT unit.

Key Responsibilities:

  • Coordinate the work efforts of Data Entry, Data Analyst, and Telecommunications Mechanics teams.
  • Manage daily operations, conduct quality reviews, and perform performance observations.
  • Respond to internal staff and external customer requests regarding project requests, IT support, and data service issues.
  • Attend meetings and conference calls to discuss operational functionality and strategic planning.
  • Oversee Quality Assurance on work conducted by MegaCenter resources.
  • Provide monthly reports on IT service work accomplished.
  • Assume Contract Program Manager duties in their absence.

Requirements:

  • High School diploma or equivalent.
  • 5 years' experience as a remote programmer.
  • Excellent communication and leadership skills.
  • Proficiency in computer software applications.
  • Demonstrated leadership and supervisory experience.
  • Interpersonal relationships and coordination of work skills.
  • Certified Alarm Technician II or similar certification.

Three Saints Bay, LLC offers a dynamic, team-oriented work environment and the opportunity to collaborate with industry professionals.

We are an equal opportunity employer inviting applications from all qualified candidates without regard to race, color, religion, gender, national origin, age, genetic information, marital or veteran status, disability, or any other protected category.



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