Bilingual Customer Service Representative

4 days ago


Battle Creek, Michigan, United States The Sherwin-Williams Company Full time
Job Summary

The Sherwin-Williams Company is seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service to our wholesale and retail customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Work closely with customers to determine their needs, answer questions about our products, and recommend solutions.
  • Product Knowledge: Stay up-to-date with product features and maintain high-quality and visual standards of our products and store.
  • Sales: Achieve excellent customer service while consistently meeting sales goals.
  • Inventory Management: Maintain precise work order files and formulas, pull products from the sales floor or warehouse, and stock shelves and set up displays.
  • Operations: Clean store equipment, load/unload delivery trucks, and assist in making deliveries as needed.
  • Communication: Remain knowledgeable on products offered and discuss available options with customers.
Requirements
  • Age: Must be at least 18 years old.
  • Language: Must be able to read, write, comprehend, and communicate in English and Spanish.
  • Physical Abilities: Must be able to tint paint consistent with customer color requests and retrieve material from shelves and floor stacks, lifting and carrying up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Availability: Must be willing to work all scheduled hours, including evenings and weekends.
Preferred Qualifications
  • Driver's License: Have a valid, unrestricted driver's license.
  • Education: Have at least a high school diploma or GED.
  • Experience: Have at least one year of experience working in a delivery, retail, or customer service position.
  • Product Knowledge: Have previous work experience selling paint and paint-related products and operating tinting and mixing equipment.


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