Customer Service Representative

4 days ago


Battle Creek, Michigan, United States The Auto Club Group Full time

About The Auto Club Group

The Auto Club Group (ACG) is a leading provider of membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories.

We are committed to providing quality service and helping our members enjoy life's journey through our various offerings.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team in a branch office setting.

As a Customer Service Representative, you will be responsible for promoting ACG products and services, providing sales and support services to members, and participating in office events to generate revenue.

Key Responsibilities

  • Provide sales and support services to members, including greeting, servicing, and selling membership, travel products, and banking products.
  • Generate leads, update members on travel and insurance specials, and provide travel information.
  • Respond to customer inquiries and refer to senior staff or agent when appropriate.
  • Provide cashiering services to members, including taking and processing payments for insurance policies, travel, and sale of tickets, and travel money products.
  • Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
  • Provide administrative support to the travel and/or insurance sales staff during peak periods.
  • Conduct outbound promotional calls for insurance and/or travel products.

Requirements

  • High School Diploma or equivalent.
  • Working in a customer-focused environment.
  • Providing customer-focused service and timely solutions to problems.
  • Microsoft Office applications.
  • Taking personal responsibility in seeking solutions to problems.
  • Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals.

Preferred Qualifications

  • Passion and enthusiasm for working with people.
  • Basic mathematical calculations to accurately perform monetary transactions.
  • Communicate effectively (verbal and written) with others in a work environment.
  • Work effectively in a team environment.
  • Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility.
  • Work under pressure in a high-volume, fast-paced customer service environment.
  • Work irregular hours, including holidays and weekends (may include community events).

What We Offer

  • A competitive hourly wage of $20.69 with additional incentives and an annual bonus potential based on performance.
  • Excellent and comprehensive benefits packages, including medical, dental, and vision benefits, 401k match, paid parental leave, and adoption assistance.
  • Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays.
  • Paid volunteer day annually.
  • Tuition assistance program, professional certification reimbursement program, and other professional development opportunities.
  • AAA Membership.
  • Discounts, perks, and rewards.


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