Customer Service Representative
4 days ago
About The Auto Club Group
The Auto Club Group (ACG) is a leading provider of membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories.
We are committed to providing quality service and helping our members enjoy life's journey through our various offerings.
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team in a branch office setting.
As a Customer Service Representative, you will be responsible for promoting ACG products and services, providing sales and support services to members, and participating in office events to generate revenue.
Key Responsibilities
- Provide sales and support services to members, including greeting, servicing, and selling membership, travel products, and banking products.
- Generate leads, update members on travel and insurance specials, and provide travel information.
- Respond to customer inquiries and refer to senior staff or agent when appropriate.
- Provide cashiering services to members, including taking and processing payments for insurance policies, travel, and sale of tickets, and travel money products.
- Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
- Provide administrative support to the travel and/or insurance sales staff during peak periods.
- Conduct outbound promotional calls for insurance and/or travel products.
Requirements
- High School Diploma or equivalent.
- Working in a customer-focused environment.
- Providing customer-focused service and timely solutions to problems.
- Microsoft Office applications.
- Taking personal responsibility in seeking solutions to problems.
- Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals.
Preferred Qualifications
- Passion and enthusiasm for working with people.
- Basic mathematical calculations to accurately perform monetary transactions.
- Communicate effectively (verbal and written) with others in a work environment.
- Work effectively in a team environment.
- Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility.
- Work under pressure in a high-volume, fast-paced customer service environment.
- Work irregular hours, including holidays and weekends (may include community events).
What We Offer
- A competitive hourly wage of $20.69 with additional incentives and an annual bonus potential based on performance.
- Excellent and comprehensive benefits packages, including medical, dental, and vision benefits, 401k match, paid parental leave, and adoption assistance.
- Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays.
- Paid volunteer day annually.
- Tuition assistance program, professional certification reimbursement program, and other professional development opportunities.
- AAA Membership.
- Discounts, perks, and rewards.
-
Bilingual Customer Service Representative
4 days ago
Battle Creek, Michigan, United States The Sherwin-Williams Company Full timeJob SummaryThe Sherwin-Williams Company is seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service to our wholesale and retail customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer...
-
Customer Service Representative
2 days ago
Battle Creek, Michigan, United States The Auto Club Group Full timeAbout The Auto Club GroupThe Auto Club Group (ACG) is a leading provider of membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories.We are committed to providing quality service and helping our members enjoy life's journey through our innovative products and services.Job...
-
Customer Service Representative
5 days ago
Battle Creek, Michigan, United States The Auto Club Group Full timeAbout The Auto Club GroupThe Auto Club Group (ACG) is a leading provider of membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories.We are committed to providing quality service and helping our members enjoy life's journey through our various offerings.Job SummaryWe are...
-
Customer Service Representative
2 days ago
Battle Creek, Michigan, United States The Auto Club Group Full timeAbout The Auto Club GroupThe Auto Club Group (ACG) is a leading provider of membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories.We are committed to providing quality service and helping our members enjoy life's journey through our various offerings.Job SummaryWe are...
-
Customer Service Representative
4 days ago
Battle Creek, Michigan, United States Allen Harmon Insurance Agency Full timeJob Description**About Us**Allen Harmon Insurance Agency is a family-owned independent insurance agency with a rich history dating back to 1917. We are seeking a highly skilled and customer-focused Customer Service Representative to join our team in our Battle Creek office.Job SummaryThe successful candidate will be responsible for providing exceptional...
-
Customer Service Representative
5 days ago
Battle Creek, Michigan, United States Family Fare Full timeJob SummaryThis role is responsible for providing exceptional customer service and assistance to guests in a fast-paced retail environment. The ideal candidate will be able to work independently, maintain a clean and organized store, and provide a positive experience for customers.Key Responsibilities:Customer Service: Provide highly satisfactory service and...
-
Customer Service Representative
4 days ago
Battle Creek, Michigan, United States Meijer Full timeAs a family-owned business, Meijer prioritizes serving people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth, and development. Consider a career with our company - take care of your career and your community.Competitive weekly payScheduling flexibilityPaid parental...
-
Customer Service Representative
3 days ago
Battle Creek, Michigan, United States PILOT Full timeAbout Pilot CompanyPilot Company is a dynamic and inclusive environment where team members have the opportunity to build a positive atmosphere with their coworkers and make a better day for every type of guest.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Fuel Attendant. As a Fuel Attendant, you will be...
-
Retail Customer Service Representative
2 days ago
Battle Creek, Michigan, United States Sam's Club Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Associate. As a key member of our front-end team, you will play a vital role in providing exceptional service to our members, ensuring a positive shopping experience, and driving sales growth.Key ResponsibilitiesProvide exceptional...
-
Customer Service Ambassador
4 days ago
Battle Creek, Michigan, United States EPI PRINTERS, INC. Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at EPI Printers, Inc. in Battle Creek. As a key member of our production team, you will be responsible for providing exceptional customer service, communicating effectively with internal stakeholders, and ensuring timely completion of client...
-
Customer Service Representative
7 days ago
Battle Creek, Michigan, United States Meijer Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate in the Bakery department at Meijer.Key ResponsibilitiesProvide exceptional customer service by offering product knowledge, efficient service, and a friendly attitude.Assist customers with purchasing decisions and resolve any issues in...
-
Customer Service Manager
2 days ago
Battle Creek, Michigan, United States SpartanNash Full timeJob SummarySpartanNash is seeking a highly skilled and experienced Customer Service Lead to join our team. As a key member of our front-end operations team, you will be responsible for providing exceptional customer service, supervising and directing front-end activities, and ensuring that our store's front-end operations contribute to the financial best...
-
Guest Services Representative
2 weeks ago
Battle Creek, Michigan, United States FireKeepers Casino & Hotel Full timePosition Overview:The Guest Services Representative plays a crucial role in ensuring a positive experience for all visitors. This position involves assisting guests primarily during the check-in and check-out phases, while also addressing any inquiries or concerns they may have.Key Responsibilities:1. Greet and welcome guests upon arrival, providing them...
-
Front Desk Receptionist
5 days ago
Battle Creek, Michigan, United States Gatsby Cannabis Full timeJob Summary: Gatsby Cannabis is seeking a highly skilled and customer-focused Front Desk Receptionist to join our team. As the first point of contact for our customers, this individual will be responsible for creating a welcoming environment and providing exceptional customer service.Key Responsibilities:Customer Service: Greet all visitors with a smile and...
-
Guest Services Representative
2 weeks ago
Battle Creek, Michigan, United States Firekeepers Casino Full timePOSITION OVERVIEW: Accountable for addressing guest requirements, particularly during the check-in and check-out phases. KEY RESPONSIBILITIES: The following outlines the primary duties and responsibilities. Additional tasks may be assigned as deemed necessary by management. All responsibilities must be executed in compliance with Tribal, Federal, and other...
-
Guest Services Representative
1 week ago
Battle Creek, Michigan, United States Aimbridge Hospitality Full timeJob OverviewThe Guest Services Representative plays a crucial role in providing a warm welcome and seamless registration experience for guests. This position is essential in delivering exceptional service throughout the guest's stay and ensuring a smooth check-out process. Key responsibilities include: welcoming guests, managing reservations, and performing...
-
Guest Services Representative
1 week ago
Battle Creek, Michigan, United States Aimbridge Hospitality Full timeJob OverviewThe Guest Services Representative plays a crucial role in providing a warm welcome and seamless registration experience for guests. This position is dedicated to delivering exceptional service throughout the guest's stay and ensuring a smooth check-out process. Key responsibilities include: managing guest registrations, modifying reservations,...
-
Customer Service Representative
4 days ago
Smiths Creek, Michigan, United States GPM Investments LLC Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our retail team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.Key ResponsibilitiesCustomer Service: Greet...
-
Customer Service Manager
5 days ago
Battle Creek, Michigan, United States SpartanNash Full timeJob SummaryThis role is responsible for providing exceptional customer service and maintaining a high standard of front-end operations in the store. The Customer Service Lead will supervise and direct all front-end activities, ensuring that the work shifts contribute to the financial best interests of the store.Key ResponsibilitiesCustomer Service: Provide...
-
Patient Service Representative
7 days ago
Battle Creek, Michigan, United States Dental Dreams Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Front Desk Receptionist to join our dynamic team at Dental Dreams LLC in Battle Creek, MI.Key ResponsibilitiesSchedule Patient Appointments: Manage and coordinate patient schedules to ensure efficient use of time and resources.Provide Excellent Customer Service: Maintain a high level of...