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2 months ago
About The Auto Club Group
The Auto Club Group (ACG) is a leading provider of membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories.
We are committed to providing quality service and helping our members enjoy life's journey through our various offerings.
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team in a Branch Office setting.
As a Customer Service Representative, you will be responsible for promoting ACG products and services, providing sales and support services to members, and participating in office events to generate revenue.
Key Responsibilities
- Provide sales and support services to members, including greeting, servicing, and selling membership, travel products, and banking products.
- Generate leads, update members on travel and insurance specials, and provide travel information.
- Respond to customer inquiries and refer to senior staff or agent when appropriate.
- Provide cashiering services to members, including taking and processing payments for insurance policies, travel, and sale of tickets, and travel money products.
- Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
- Provide administrative support to the travel and/or insurance sales staff during peak periods.
- Conduct outbound promotional calls for insurance and/or travel products.
Requirements
- High School Diploma or equivalent.
- Working in a customer-focused environment.
- Providing customer-focused service and timely solutions to problems.
- Microsoft Office applications.
- Taking personal responsibility in seeking solutions to problems.
- Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals.
Preferred Qualifications
- Passion and enthusiasm for working with people.
- Basic mathematical calculations to accurately perform monetary transactions.
- Communicate effectively (verbal and written) with others in a work environment.
- Work effectively in a team environment.
- Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility.
- Work under pressure in a high-volume, fast-paced customer service environment.
- Work irregular hours, including holidays and weekends (may include community events).
What We Offer
- A competitive hourly wage of $20.69 with additional incentives and an annual bonus potential based on performance.
- Excellent and comprehensive benefits packages, including medical, dental, and vision benefits, 401k match, paid parental leave, and adoption assistance.
- Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays.
- Paid volunteer day annually.
- Tuition assistance program, professional certification reimbursement program, and other professional development opportunities.
- AAA Membership.
- Discounts, perks, and rewards.
