Customer Service Representative

2 months ago


Battle Creek, Michigan, United States Allen Harmon Insurance Agency Full time
Job Description

**About Us**

Allen Harmon Insurance Agency is a family-owned independent insurance agency with a rich history dating back to 1917. We are seeking a highly skilled and customer-focused Customer Service Representative to join our team in our Battle Creek office.

Job Summary

The successful candidate will be responsible for providing exceptional customer service to our personal and commercial insurance clients via direct telephone and internet contact. This includes counseling clients on their insurance needs and product availability, as well as handling agent and policyholder-related paperwork.

Responsibilities and Duties

  • Provide first-level customer service to all clients, ensuring a high level of satisfaction and loyalty.
  • Manage internal and external relationships, fostering strong partnerships with clients and stakeholders.
  • Answer questions and provide explanations regarding coverage, limits, and deductibles, ensuring clients have a clear understanding of their policies.
  • Handle agent and policyholder-related paperwork, maintaining accurate and up-to-date records.
  • Maintain a consistent quality and quantity of work, meeting prescribed standards and expectations.

Qualifications and Skills

  • Three years of related work experience, preferably in an insurance agency or call center environment.
  • Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Proficiency in operating personal computers and learning online systems, such as our Hawksoft customer database system.
  • Strong interpersonal and multi-tasking skills, with the ability to work effectively in a fast-paced environment.


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