Customer Experience Ambassador

3 days ago


Berkeley Heights, New Jersey, United States Harvest Restaurant Group Full time

We are seeking a skilled and enthusiastic Customer Experience Ambassador to join our team at Harvest Restaurant Group. As a key member of our front-of-house staff, you will be responsible for delivering exceptional service to our guests, ensuring a memorable dining experience that exceeds their expectations.

Key Responsibilities:

  • Greet guests with a warm and welcoming smile, making them feel valued and appreciated.
  • Inform guests of estimated wait times and provide regular updates to keep them informed.
  • Input guest information into our reservation system accurately and efficiently.
  • Show guests to their tables and take initial drink orders, ensuring a seamless transition from arrival to dining.
  • Bid guests a warm farewell when they depart, thanking them for their business and encouraging them to return.
  • Perform light housekeeping duties, such as cleaning glassware, menus, and other areas of the restaurant, to maintain a clean and inviting atmosphere.
  • Ensure restrooms are clean, stocked, and orderly, providing a comfortable and hygienic environment for our guests.
  • Report to work on time and in proper uniform, adhering to our company's dress code and attendance policies.
  • Promote teamwork within the restaurant, fostering a positive and supportive work environment that encourages collaboration and open communication.

Requirements:

  • Previous experience in a full-service restaurant is preferred, but not required.
  • Display a confident and professional appearance, adhering to our company's dress code and grooming standards.
  • Excellent verbal communication and interpersonal skills, with the ability to effectively interact with guests, colleagues, and management.
  • Ability to work well with a team, supporting colleagues and contributing to a positive and productive work environment.
  • Ability to exert a well-paced mobility for periods up to 6-8 hours per shift, maintaining a fun and positive attitude throughout.
  • Ability to carry about 35lbs, with or without reasonable accommodation.
  • Ability to effectively communicate on the telephone, responding to guest inquiries and resolving issues in a professional and courteous manner.

Benefits:

  • Competitive compensation, commensurate with experience and qualifications.
  • Medical, dental, and vision insurance for full-time employees (30+ hours per week).
  • Generous dining discounts, allowing you to enjoy our restaurant's cuisine at a reduced rate.
  • Training and education programs, including Jr Sous and MIT training, to promote career progression and professional development.
  • Major holidays off, providing you with time to relax and recharge with loved ones.
  • Flexible scheduling, allowing you to balance work and personal responsibilities.
  • Daily family meal, providing a convenient and affordable meal option for you and your family.
  • Optional emergency fund, offering financial assistance during times of need.
  • Employee referral program, rewarding you for referring qualified candidates to our team.
  • Paid sick leave, ensuring you have time to recover and recharge when needed.


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