Customer Experience Ambassador
3 days ago
We are seeking a skilled and enthusiastic Customer Experience Ambassador to join our team at Harvest Restaurant Group. As a key member of our front-of-house staff, you will be responsible for delivering exceptional service to our guests, ensuring a memorable dining experience that exceeds their expectations.
Key Responsibilities:
- Greet guests with a warm and welcoming smile, making them feel valued and appreciated.
- Inform guests of estimated wait times and provide regular updates to keep them informed.
- Input guest information into our reservation system accurately and efficiently.
- Show guests to their tables and take initial drink orders, ensuring a seamless transition from arrival to dining.
- Bid guests a warm farewell when they depart, thanking them for their business and encouraging them to return.
- Perform light housekeeping duties, such as cleaning glassware, menus, and other areas of the restaurant, to maintain a clean and inviting atmosphere.
- Ensure restrooms are clean, stocked, and orderly, providing a comfortable and hygienic environment for our guests.
- Report to work on time and in proper uniform, adhering to our company's dress code and attendance policies.
- Promote teamwork within the restaurant, fostering a positive and supportive work environment that encourages collaboration and open communication.
Requirements:
- Previous experience in a full-service restaurant is preferred, but not required.
- Display a confident and professional appearance, adhering to our company's dress code and grooming standards.
- Excellent verbal communication and interpersonal skills, with the ability to effectively interact with guests, colleagues, and management.
- Ability to work well with a team, supporting colleagues and contributing to a positive and productive work environment.
- Ability to exert a well-paced mobility for periods up to 6-8 hours per shift, maintaining a fun and positive attitude throughout.
- Ability to carry about 35lbs, with or without reasonable accommodation.
- Ability to effectively communicate on the telephone, responding to guest inquiries and resolving issues in a professional and courteous manner.
Benefits:
- Competitive compensation, commensurate with experience and qualifications.
- Medical, dental, and vision insurance for full-time employees (30+ hours per week).
- Generous dining discounts, allowing you to enjoy our restaurant's cuisine at a reduced rate.
- Training and education programs, including Jr Sous and MIT training, to promote career progression and professional development.
- Major holidays off, providing you with time to relax and recharge with loved ones.
- Flexible scheduling, allowing you to balance work and personal responsibilities.
- Daily family meal, providing a convenient and affordable meal option for you and your family.
- Optional emergency fund, offering financial assistance during times of need.
- Employee referral program, rewarding you for referring qualified candidates to our team.
- Paid sick leave, ensuring you have time to recover and recharge when needed.
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